General Conditions of Sale

TERMS OF SALES

Typical sales to B to C customers

General conditions of sale intended for individuals.

Article 1: Name

BedRepublic, Simplified Joint Stock Company, whose head office is located at 5 esplanade Compans Caffarelli, Building A – CS 57130, 31071 Toulouse
Registered with the Toulouse RCS under number 402 467 120
Hereinafter referred to as “the BED REPUBLIC company”

Article 2: Application of the general conditions of sale

Before placing your order, you declare that you have read these general conditions of sale in full and accept them. Any order by the Customer therefore implies acceptance of all of these general conditions.

Article 3: Validity of the offer

The products sold by BedRepublic are intended for consumers with a delivery address in mainland France, Corsica, Belgium, Luxembourg, the Netherlands, Italy, Spain, Germany, Austria, the Czech Republic, Switzerland , in Poland, Andorra, the Vatican and San Marino. Items are sold while stocks last to customers meeting this geographic criterion.
In the event of receipt of an order for which a product proves to be unavailable at the time of delivery, the company BedRepublic undertakes to notify the customer and offer them a new delivery date as quickly as possible or a refund within a maximum period of 2 days after the order cancellation request.

Article 4: Price

The prices indicated on the nesta-home.com site are indicated in euros, including VAT (All Taxes Included) and including shipping and logistics costs for mainland France, Corsica, Belgium, Luxembourg, the Netherlands. Bas, Italy, Spain, Germany, Poland, Austria and the Czech Republic.
For Switzerland, the prices indicated on the nesta-home.com website are indicated in euros (All Taxes Included). This price includes Swiss VAT (7.7%), logistics costs and customs fees.
If the VAT rate in force were to be modified, the prices of the items could be modified accordingly, without the customer being informed in advance.
BedRepublic reserves the right to modify its prices without notice and at any time. Invoicing is done at the rate in effect at the time of registration and acceptance of the order.
The products remain the property of BedRepublic until full payment of the price. This price is payable in full and in a single payment (unless there is a specific payment arrangement in several installments).
The company BedRepublic reserves the right to cancel or not validate an order for which the payment of this order or a previous order of the customer would present a dispute.

Article 5: Confirmation and Management of orders

The BedRepublic company undertakes to confirm each order placed by sending an email. This email confirms that the order has been taken into account and that the order amount is debited. After sending the order confirmation email, the BedRepublic company cannot guarantee the possibility for the customer to cancel the order.
If you need to make a modification or cancellation, we invite you to contact us as quickly as possible by email at the following address : contact@BedRepublic.fr
The BedRepublic company undertakes to inform you of the different stages of your order and in particular of its shipment.

Article 6: Presentation of products

The company BedRepublic undertakes to describe its products as precisely as possible in its descriptions and on the various sections of the site www.nesta-home.com. If errors or omissions were noted concerning these presentations or the description of the products, the liability of the company BedRepublic could not be engaged.
Photographs and illustrations do not fall within the contractual scope either.

Article 7: Delivery

The packages are shipped and delivered to the address indicated by the customer when ordering on the BedRepublic company website.
The delivery times indicated on the site correspond to the average times observed for shipping and delivery, in working days and do not correspond to a contractual commitment.
Prices for deliveries outside areas where BedRepublic offers free delivery are indicated when placing the order. For areas outside the European Union, taxes and customs fees may be claimed by the carrier (article 4).
BedRepublic is not authorized to deliver its products to the French Overseas Territories, nor to islands in mainland France not accessible by road; for Corsica a surplus will be requested when ordering. We will not be able to provide you with the documents necessary for this delivery.
The customer is responsible for the information (delivery address, email address, name and telephone number) that he provides when placing his order. BedRepublic cannot be held responsible in the event that an error prevents or delays delivery.
BedRepublic cannot be held responsible for the inability to deliver bulky packages upstairs or to the user room. If applicable, you will then have the possibility of asking the carrier to take back the product in application of your right of withdrawal.
All complaints regarding your delivery must be made directly to the carrier by issuing a reservation upon receipt of your package.

Article 8: Payment

1. Payment method

After adding the product in the desired size to the basket, validating the amount, then entering information relating to delivery and payment, the customer validates the choice and information by clicking on the “confirm” icon. This final validation of the order entails full acceptance of these general conditions of sale.
Payments by credit card are made in full upon ordering, and in euros exclusively.
Payment for purchases is made by credit card (CB, Visa, Mastercard, American Express) via our partner Stripe. Payment by Paypal may be offered for certain geographic areas. In this case, the Paypal option is offered when you order.
Certain other payment methods, such as check or transfer, may be accepted but shipping of the customer's order will only be possible upon firm receipt of the order amount. To pay by check or transfer, contact our team at contact@BedRepublic.fr

2. Verification of payments

To protect against fraudsters, the BedRepublic team checks each order placed.
To this end, and before shipping your order, the company BedRepublic reserves the right to ask you for all the necessary documents to prove your identity or your delivery address (identity document, proof of address, etc.).
These documents are requested by telephone or email, particularly for all new customers.

3. Payment security

Payment security is ensured by our partners: Stripe and Paypal, they are among the world leaders in the collection of bank card payments. These services integrate the SSL security standard. All payments are protected by 3D Secure.
No confidential data (card number, expiration date or 3-digit code) is stored on BedRepublic servers. This data is directly transmitted encrypted to the servers of our partners.
The companies Stripe and Paypal are telepayment managers and issue an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.

Article 9: Return and refund

All items purchased on the BedRepublic company website (except bed linen and bedding protection) are subject to return and reimbursement under the conditions defined below:
  • In the case of a mattress still wrapped and compressed. Mattresses must be opened within 30 days of delivery. BedRepublic does not take back mattresses still packaged in the box after 30 days of delivery.
  • In cases where the customer has already returned a product in the same category, they no longer benefit from the free trial. Products ordered again can no longer be collected by the company BedRepublic and no refund can be made.
  • BedRepublic bed linen and bedding protection are eligible for free returns within 14 days in accordance with art. L121-21 of the Consumer Code. Just write to us at contact@BedRepublic.fr

We will refund you in 3 to 5 days, once we receive the product.

1. Deadline for returning an item

The customer of the company BedRepublic can assert his right of withdrawal for a period of 14 calendar days in accordance with art. L121-21 of the Consumer Code from the date of receipt of the item(s). For bed linen and bedding protection, the withdrawal period is 14 calendar days in accordance with art. L121-21 of the Consumer Code.
To exercise their right of withdrawal, the customer must contact the company BedRepublic by sending an email to contact@ BedRepublic.fr
The terms and conditions for exercising this right of withdrawal are mentioned below.

2. Return conditions and condition of the items.

For products delivered in mainland France, Corsica, Andorra, Spain, Belgium, Italy, Luxembourg, Monaco, San Marino, Switzerland, Czech Republic, Poland and in the State of Vatican City, the company BedRepublic takes care of the transport costs for customers wishing to exercise their right of withdrawal. Returns are organized in the country where the order was delivered.
It is possible to exercise your right of withdrawal by sending an email to contact@BedRepublic.com . The BedRepublic team will get back to you with return arrangements.
For the following countries: Germany, Austria, Netherlands.
However, if you change your mind and wish to cancel your order after delivery, you will have to pay the return or collection costs. The amount of return or collection costs will be calculated based on the subtotal value of the items you return in accordance with the table below.

Value of returned items

Return fees

Strictly less than €200

39€

Strictly less than €500

79€

Strictly less than 1500€

129€

Greater than or equal to €1500

159€

Items may have been used and original packaging is not required for return.
The products returned, however, must only show traces of normal use and not be damaged. BedRepublic reserves the right to request photos before return. Products with, for example, excessive stains cannot be taken back and therefore refunded. Failure to comply with this condition will result in the return being refused.
In the case of a size exchange of a product of the same type initiated by the customer for reasons other than those linked to a defect in material or manufacturing, the withdrawal period of 14 calendar days is interrupted upon validation of the product. this exchange by the customer.

3. Refunds for returns on BedRepublic mattress or box spring orders.

After the customer has contacted the customer for a return, the mattress or box spring will be collected by the carrier within 15 days depending on the customer's availability. A transport time of 7 days is then necessary for the return of the package to our warehouse.
The return of products must be made within 30 days following the request made in writing to customer service at contact@BedRepublic.fr
Subject to compliance with these return conditions, the company BedRepublic will reimburse the returned items within 3 to 5 days following receipt of the returned item.
Any damaged item that has not been the subject of express comments or reservations by the customer upon delivery will be refused by BedRepublic.

4. Reimbursement of returns of orders for bed linen, bedding protection, duvets and pillows.

Concerning these products, the return is made by postage paid postage at our expense. The return package is ideally the product packaging box, so remember to keep it.
The return of products must be made within 30 days following the request made in writing to customer service at contact@BedRepublic.fr
Any damaged item that has not been the subject of express comments or reservations by the customer upon delivery will be refused by BedRepublic.
All returns of bed linen, bedding protection, duvets and pillows are checked in our warehouse to ensure that the products have not been damaged. Any damaged item will be systematically returned to the customer and will not be refunded.
If a product is offered in your order and you return one of the products in the order, the amount of the refund for the returned product will be calculated by taking into account the pro rata of the value of the returned product in relation to the total value of the order including the price of the product offered.
If the free product is also returned with the returned product, then the refund will correspond to the full value of the returned product.
In the case of a return of the only product offered, there will be no refund.

Article 10: Cookies policy

The Client expressly authorizes the company BedRepublic to place a so-called “cookie” file on the client’s hard drive.
This “cookie” aims to facilitate the collection of statistics, customer recognition and identification in the “my account” area of ​​the BedRepublic company website. A cookie does not allow us to identify you by name. Generally speaking, it records information relating to your browsing on our site, which we can read during your subsequent visits.
This data is strictly intended for internal use by BedRepublic and is not communicated to third parties.
You can object to the use of cookies by configuring your browser.
Some cookies are advertising cookies which allow us to record the products viewed to present you with advertising banners in line with your interest within a maximum period of 90 days.

Article 11: Liability

The company BedRepublic has only an obligation of means in all stages of access to the site, visit, entry of forms, placing of orders, preparation of orders, delivery of orders, returns of products and refunds for orders to be refunded.
The BedRepublic company cannot be held liable for any inconveniences or damages inherent to the use of the Internet network and external to the precautions taken by the company.
BedRepublic cannot be held liable for any cases of force majeure, external intrusion or the presence of a computer virus.

Article 12: Intellectual property

All images, photographs, illustrations and design as well as texts and comments reproduced on the BedRepublic company website are protected by copyright, trademark law and image rights throughout the world.
These contents broadcast on the site www. BedRepublic.com are the full property of the company BedRepublic. As such, only use for private use and in compliance with the provisions of the intellectual property code is authorized.
Any other use constitutes counterfeiting and is punishable under intellectual property law unless prior authorization is given by the company BedRepublic.
Total or partial reproduction of the BedRepublic site is strictly prohibited.
Any link, even tacitly authorized, to the BedRepublic site or one of its satellite sites, must be removed upon simple request from the BedRepublic company.

Article 13: Warranty Conditions

BedRepublic's commercial guarantee does not preclude the benefit of the legal guarantee against defects in the conformity of goods provided for in articles L217-4 et seq. of the Consumer Code.

The company BedRepublic, as seller, is also bound by the legal guarantee against hidden defects in the thing provided for by articles 1641 et seq. of the Civil Code. The provisions thus referred to are as follows:
  • Article L217-4 Consumer Code
“The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
  • Article L217-5 consumer code
“The good complies with the contract: 1º If it is suitable for the use usually expected of a similar good and, where applicable:
  • If it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
  • If it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2º Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
  • Article 1641 civil code
“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »Moreover, and in application of the decree of December 18, 2014, the User is informed of the following: When acting under the legal guarantee of conformity (article L217-4 of the Consumer Code), the User consumer:
  • benefits from a period of 2 years from the delivery of the product to act;
  • can choose between repair and replacement of the product, subject to the cost conditions provided for by article L217-9 of the Consumer Code;
  • is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the product.

The legal guarantee of conformity applies independently of any commercial guarantee of a contractual nature. The User can implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code and in this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.
The mattresses sold by the company BedRepublic are covered by a full 10-year guarantee on all defects in material and manufacturing.
The same applies to the pillow, duvet and mattress topper, guaranteed for a period of 5 years.
Bed linen and bedding protection are guaranteed for a period of two years.
The benefit of the guarantee must be requested by the buyer of the product, having the invoice for the order. In order to benefit from the guarantee, the product must be returned in good condition and clean.
In the event that a manufacturing defect is proven, the company BedRepublic will replace the defective product at its expense with a new product.

Trades
As part of an exchange, the product must be returned to the carrier. In the event of no product return, after three reminders, the product will be invoiced as well as the carrier's presentation costs.

Article 14: Handling of disputes

The liability of the company BedRepublic is, in any event, limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products and the execution of the service by the company BedRepublic.
The company BedRepublic cannot be held responsible, towards a member or a third party, for any indirect damage, any operating loss, profit or turnover, occurring in any way whatsoever, even if damage or this loss or harm was foreseeable by the company BedRepublic, or if its possibility had been brought to its attention.
In accordance with European legislation which requires all merchant sites, BedRepublic is a member of the Paris Mediation and Arbitration Center whose contact details are as follows: 39 Avenue Franklin D. Roosevelt - 75008 Paris – https://www.cmap.fr /the-cmap/​grab-us/ .
After prior written action by consumers vis-à-vis BedRepublic, the Mediator Service may be contacted for any consumer dispute that has not been resolved successfully.
In accordance with European Directive 2013/11/EU of May 21, 2013 relating to the extrajudicial resolution of consumer disputes, please find below the link to the European platform for the online resolution of consumer disputes: https:// webgate .​ec.europa.eu/odr/main/index.​cfm?event=main.home.show&lng=​FR .

Article 15: Personal data

The company BedRepublic reserves the right, thanks to the cookie referred to in article 10, to collect data relating to users of the site and this by name.
BedRepublic is the owner of the data collected and reserves the right to use and transfer it.
In all cases, and in accordance with Law No. 78-17 of January 6, 1978, any user or customer of the site may at any time oppose the commercial use of said data and also benefits from a right to access, rectification and deletion of data concerning him.
All requests relating to this article should be sent by email to the BedRepublic team.

Article 16: Modification of the general conditions of sale

The company BedRepublic reserves the right to modify these general conditions of sale and use. Members who do not wish contractual relations to be governed by the new version of the general conditions of sale and use must notify this in writing and must stop using the services of the company BedRepublic.
In the event that any term of the general conditions of sale and use is considered illegal or unenforceable by a court decision, the other provisions will remain in force.

Article 17: Contact

We will be happy to answer all of your questions within 24 hours to 48 hours by email to the following address : contact@edrepublic.fr
Customer service can be reached by email, chat or by telephone (free call) from 9:00 a.m. to 7:30 p.m. Monday to Friday and from 10:00 a.m. to 5:00 p.m. on Saturday.
Updated T&Cs: 05/09/2023

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TERMS OF SALES

“Type sale LDD LDF LDA via stock or orders”

General conditions of sale intended and applied to professional customers, distributors, promoters, reseller sites and private sales sites.

ARTICLE 1. FIELDS OF APPLICATION – DEFINITION – GENERAL

These general conditions of sale apply to any order placed using a delivery procedure / BED REPUBLIC or via Computer Data Exchange () (hereinafter the “ Site ”) or any other means agreed between the parties (email, telephone …), single-member simplified joint stock company with capital of 4,000 euros, whose head office is located at 5 ESP COMPANS CAFFARELLI 31000 TOULOUSE - FRANCE. Registered in the Trade and Companies Register SIRET 83853307300014 (hereinafter the “ BED REPUBLIC ”) or via an EDI connection, for the purchase of goods (hereinafter the “ Products ”)

The term “ Customer ” means companies whose activity is the resale of Products within the framework of so-called “B to B” operations.

These general conditions of sale, the catalog as well as the related price list, are communicated to any Customer prior to placing any order. They apply to orders and deliveries of Products made in Metropolitan France, including excluding specific islands + countries mentioned excluding special places: Spain, Portugal, Belgium, Netherlands, Luxembourg, Italy, Germany, Austria, Poland, Czech Republic, ,Romania, Slovakia, Slovenia, Bulgaria, Switzerland (hereinafter referred to as the “ Territory ”).

Unless there is a specific written agreement signed, any order automatically entails unreserved acceptance of these general conditions of sale (hereinafter the “ CGV ”). These cancel and replace all other documents issued by BED REPUBLIC, including by exchange of emails, and take precedence over all previous versions or documents emanating from the buyer, and in particular its general conditions of purchase from the customer.

Any deviation from these general conditions of sale must be subject to prior, express and written acceptance by BED REPUBLIC, in particular by an express stipulation of a contract concluded between BED REPUBLIC and the Customer. The fact, for BED REPUBLIC, of ​​not availing itself of any of the stipulations of these general conditions of sale cannot be interpreted as a waiver on its part to avail itself of them subsequently.

In the event that any of the clauses of these general conditions of sale are declared void, illegal or unenforceable, in whole or in part, the other stipulations of these general conditions of sale will remain in force and will continue to be fully valid and have full force. effect.

Except with the prior written agreement of BED REPUBLIC, the Customer will not be entitled to transfer to a third party the benefit of these general conditions of sale or the rights they confer, in whole or in part, directly or indirectly.

ARTICLE 2. ORDERS

2.1 Product Offering

The Products are presented on the Site and the Catalog (hereinafter the “ Catalogue ”) as accurately as possible.

Differences between the Products delivered and those represented on the Site or the catalog may exist, mainly for artisanal Products for which the homogeneity of production cannot be perfectly ensured or for those having been the subject of adaptations linked to the technical or technological development. These differences, as long as they do not relate to the essential characteristics of the Products and do not affect their quality, cannot justify cancellation of the order or refusal of delivery. Since the perfect representation of the Products on the Site and/or in the catalogs cannot be guaranteed, in particular due to differences in color rendering by Internet browsing software and/or display monitors, BED REPUBLIC cannot be held responsible. responsible for the inaccuracy of the photographs appearing on the Site.

In the case of tailor-made or specific orders, giving rise to personal characteristics decided in advance by the customer, the customer will not be able to justify a cancellation of the order, nor the right of withdrawal, nor a refusal of delivery. . These conditions are available in section 11 of the General Terms and Conditions.

The Customer may possibly benefit from promotional offers.

2.2 Placing the order

Any order for Products by the Customer (hereinafter the “ Order ”) must be sent to BED REPUBLIC via email, via telephone, via the Site or via Electronic Data Exchange (EDI) or any other means agreed between the parties.

2.2.1 Order via EDI / API or Manual order

In the event of an Order placed by Electronic Data Exchange (EDI) or API or manually created by BED REPUBLIC for the Client, a framework agreement will govern relations with the Client. In the absence of such an agreement, no manual order or via EDI/API can be taken into account by BED REPUBLIC.

2.2.2. Order on the Site

2.2.2.1. Creation of the customer account

In order to place an Order on the Site, the Customer must create a professional personal account (hereinafter the “ Customer Account” ), this account will be accessible to them at any time, in particular to consult the tracking and history of their orders.

The Customer undertakes to provide all the required personal information (company name, postal address, responsible person SIRET number, intra-community VAT number, email address and telephone number), company address, country of origin. This information must be complete and not erroneous, allowing its precise identification. Any fanciful, slanderous or fraudulent personal information may result in the refusal to open the Customer Account or the closure of the existing account, as well as the cancellation of the Order.

The information collected when opening the Customer Account for distance selling purposes is mandatory. This information is essential for the processing and delivery of orders, as well as for the preparation of invoices. The Customer acknowledges that failure to provide the necessary information will have the inevitable consequence of making it impossible to validate his Order and will result in its cancellation.

The Customer can only create one Customer Account. The Seller reserves the right to delete without notice any multiple customer accounts and to put the Customer concerned on notice and terminate their registration. No Customer Account created by an individual will be accepted.

When creating the account, the Customer chooses a username and password. The Customer undertakes to respect the confidentiality of his username and password, under no circumstances may he disclose them to a third party. BED REPUBLIC cannot be held responsible for any action whatsoever in the event that the Client's identifier and password have been used by a third party, the Client being presumed to be the sole holder of their access data. .

The Customer is responsible for all actions carried out during his communications or his intervention on the Site. The Client undertakes to refrain from any disruption to BED REPUBLIC or the Site, from any illicit manipulation with a view to obtaining undue payments and/or advantages. Any illegal action on the part of the Customer results in the loss of the right of access to his account, or even legal action.

Opening a customer account is free. The Customer can modify and close it at any time by entering their personal space and following the instructions given there.

2.2.2.2. Customer Identification

To place an Order, the Customer must either inform by email of their wish to order, or log into their Customer Account on the Site previously created according to the procedure described in the article above. The Customer Account and the Site are accessible 7 days a week and 24 hours a day, subject to technical incidents affecting the service. The Customer must access their Customer Account by entering their username and password.

2.2.2.3. Placing the Order

If the Customer wishes to place an Order, he must select the desired products on the Site. Once the selection has been made, the Customer must press the “ADD TO BASKET” button in order to add the selected item to their basket. It is possible to modify the order by updating the basket, but only before final validation of the basket. The Customer must then follow the instructions by choosing the delivery method and the means of payment.

The Order becomes firm once the Customer definitively validates it. BED REPUBLIC acknowledges receipt of the Order by sending an order confirmation by means of an automatic or manual email to the email address indicated by the Customer within 2 working days. This Order confirmation contains, on a mandatory basis, validation that the order has been taken into account, and on a non-obligatory basis, a summary of the Order, the place of delivery and the method of payment. In the event of non-receipt of the confirmation email, the Customer must check its presence among their junk mail.

2.2.2.4. Order Tracking

From receipt of the confirmation email sent by BED REPUBLIC, the Customer can follow the progress of their Order either by consulting the BED REPUBLIC ADV service by email/telephone, or by logging into their Customer Account and following the instructions. instructions given. In the event that the Product is unavailable, the Customer will be notified as soon as possible by BED REPUBLIC customer service. The Customer can then choose between a refund, a replacement or possibly wait until the next supply arrives.

2.3 Modification of the Order

From the confirmation of the Order by BED REPUBLIC, the Customer is considered to have accepted, knowingly and without reservation, the prices, volumes and quantities offered for sale and ordered, as well as the entirety of these general conditions of sale. The benefit of the Order is personal to the Customer and cannot be transferred without the agreement of BED REPUBLIC.

Any modification or suspension of the Order requested by the Customer is subject to the express acceptance of BED REPUBLIC and must be formalized by a written agreement, which will specify in particular the additional costs and delays resulting therefrom.

In any case, any modification or suspension of the Order requested by the Customer will only be taken into consideration if it is notified in writing to BED REPUBLIC before the date of shipment of the Products.

The Order expresses the Customer's consent in an irrevocable manner. The Client cannot therefore cancel it, without express, prior and written agreement from BED REPUBLIC. Failing this, BED REPUBLIC will be entitled to request execution of the Order and full payment of the sums stipulated in said Order.

ARTICLE 3. PRICE – CONDITIONS AND TERMS OF PAYMENT

3.1 Product Prices

The prices of the Products are indicated in euros, excluding taxes and delivery costs. Delivery costs are indicated on the Product sheet.

BED REPUBLIC defines its promotional policy and decides on the promotional operations on the Products to be implemented as well as the date of availability of these offers. Promotional operations on the Products are offered by BED REPUBLIC to the Customer as part of commercial proposals.

Delivery terms (costs and deadlines) will be specified when the Order is placed.

The prices of the Products are those appearing on the Site, the Catalog or the price list established by BED REPUBLIC or those indicated on the confirmation of the Order sent by BED REPUBLIC to the Customer.

Considering the Order and/or the quantities of Products ordered, the price of the Products displayed on the Site may be different from those of the Order in question.

In the event of the occurrence of an event outside the control of BED REPUBLIC compromising the balance of the contract, the Price of the Products may be increased to take into account any possible increase in the prices of raw materials, the cost of labor , customs duties or the exchange rate. BED REPUBLIC may pass on these increases, either partially or in full, subject to the Customer's agreement.

3.2 Payment terms

Validated Orders placed via email or on the Site are payable according to the payment conditions defined.

In the event of an order on the Site, payment must be made in full by credit card, Paypal, SEPA mandate, Google Pay, Paylib or bank transfer before final validation of the Order. The Order will only be definitively accepted by BED REPUBLIC upon confirmation of said payment or according to the payment terms defined with the customer, by agreement between the two parties and notified in a document: email, commercial contract, indication on invoice.

No payment by check is authorized.

Invoices for orders not paid directly to BED REPUBLIC are payable in cash, unless otherwise expressly stated on the order form or the quote accepted by BED REPUBLIC, upon receipt and before shipment of the order. BED REPUBLIC will not ship the order before receipt of full payment for said order.

In the event of deferred payment, this must take place on the due date appearing on the quote or the order form, within the limit of 45 days at the end of the month or 60 calendar days depending on the conditions previously negotiated between the two parties.

3.3 Late penalties

Any late payment cumulatively results in, as a penalty:

  • The immediate and automatic payment of all sums owed by the Client to BED REPUBLIC whatever the method of payment provided and whatever the cause; And
  • The application, at the discretion of BED REPUBLIC, of ​​interest calculated on the basis of the refinancing rate of the European Central Bank in force on the date of payment appearing on the invoice increased by ten points.

And this without prejudice to the right of BED REPUBLIC to suspend or cancel, after having sent the customer a registered letter with acknowledgment of receipt, any order in progress. In the event of cancellation, any deposits received by BED REPUBLIC will remain acquired as a penalty clause.

ARTICLE 4. DELIVERY – DEADLINES

4.1 Prerequisites for order validation

The Customer must ensure that each product ordered can be delivered without difficulty. The Customer must therefore take all measures useful for the smooth running of his delivery, in order to verify that the dimensions of the packages are not incompatible with the constraints specific to his home (elevators, stairs, corridors, doors, etc.). In the event of a difficulty encountered during the delivery of the products, for which the Customer is solely responsible, the costs incurred by a new delivery of the products would be the responsibility of the Customer.

4.2 Placing the order

When placing the order, the Customer specifies the desired delivery method.

Delivery can be made:

  • By making the order available at the BED REPUBLIC warehouse or collection point (hereinafter “ LDF ”).
  • Directly from the Client’s end customer (hereinafter “ LDD ”).
  • By grouped delivery or meter floor charter (hereinafter “ LDA ”).

Deliveries to the address chosen by the Customer can only be made, by carrier chosen by BED REPUBLIC, to the territory indicated by the logistical capacities of BED REPUBLIC, by prior agreement of the place of delivery.

In the event of a specific request from the Customer concerning the packaging or transport conditions of the Products ordered, the related costs will be subject to additional specific invoicing, based on a quote previously accepted in writing by the Customer.

Special delivery conditions with specific pricing are applied for the territory of Switzerland, and any territory outside the EU, and/or not indicated in the defined list of BED REPUBLIC territories.

4.3 Delivery terms

The products ordered are delivered to the address indicated by the Customer and according to the delivery method chosen by the Customer during the order process.

The products delivered are accompanied by a delivery note. The Customer undertakes to check the conformity of his order upon receipt. Our deliveries are made with or without an appointment, depending on the nature of the carrier. In the event of the Customer's absence at the address indicated on the day of delivery, or in the event of an error made by the Customer in indicating the delivery address, the costs incurred by a new delivery service are on client fee.

BED REPUBLIC offers different delivery methods: warehouse collection, home delivery and charter delivery.

4.3.1 LDF Delivery

In the event of delivery by collection of the Products by the Customer from a BED REPUBLIC warehouse, the Customer will be informed by email of the availability of all or part of their Order. The Customer must collect the Products within a maximum of eight (8) working days from the date of sending of said email.

4.3.2 LDD Delivery

In this case, the Order is delivered directly to the Customer's end customer. The Customer undertakes to transmit all the necessary information to BED REPUBLIC and the carrier. The absence of the Client's end customer at the place and date agreed with the carrier implies a redelivery cost which will be re-invoiced to the BED REPUBLIC Client. The communication by the Customer to BED REPUBLIC of an incorrect postal address or an incorrect telephone number will involve a redelivery cost which will be re-invoiced to him. Communication by the Customer to BED REPUBLIC of a postal address that is impracticable by a delivery truck (semi-trailer, box truck, etc.) will make it impossible to deliver. In this case, the Customer's end customer may then request a redelivery: the change of vehicle to deliver said address will involve additional costs; if he decides to cancel his order, he will be charged for returning the goods to the warehouse.

BED REPUBLIC offers different home delivery services:

  • At the doorstep or inside the home
  • Delivery to the room chosen by the end customer
  • Delivery to the room chosen by the end customer with the installation of the furniture (for eligible products only).

The default application will be ECO delivery, doorstep. All services offered are optional, and must be concluded when agreeing the sales contract. In some cases STANDARD and PREMIUM delivery options cannot be applied (only ECO delivery will be available). BED REPUBLIC reserves the right to apply ECO delivery by default and without any other choice if other options are not applicable or due to failure of the Customer to comply with the STANDARD and PREMIUM delivery conditions.

  1. ECO delivery, to the door -> Applied by default.

Unless otherwise indicated or new contract, delivery is applied by default.

Delivery carried out by a specialized carrier. The delivery of products takes place at the end customer's premises, at the foot of the truck.

Before placing an order, the end customer must ensure that he will be able to move the products received by his own means to the interior of his home.

After shipping the order, the carrier mandated by BED REPUBLIC will contact the end customer to arrange a delivery appointment.

  1. STANDARD delivery to the desired room -> Optional.

Optional delivery only under conditions.

Delivery carried out by a specialized carrier. Delivery of products is made to the Customer's home, in the room of their choice, up to the 10th floor maximum.

After shipping the order, the carrier mandated by BED REPUBLIC will contact the customer to agree on a delivery day: the appointment slot is a full day. The day before the appointment, the carrier will communicate to the Customer by SMS a reduced time slot of 2 hours.

When making an appointment, the Customer will inform the carrier of all the arrangements for access to their home. Beforehand, the Customer will have ensured the size of the products to allow them to pass through without difficulty.

If it is necessary to rent a lift or a basket, the additional costs will be the responsibility of the Customer and invoiced by the carrier in addition to the sales price and the delivery costs mentioned on the Site.

  1. PREMIUM delivery to the desired room, with product assembly -> Optional.

Optional delivery only under conditions.

Delivery carried out by a specialized carrier. Delivery of products is made to the Customer's home, in the room of their choice, up to the 10th floor maximum. The assembly service for the product(s) ordered is included.

After shipping the order, the carrier mandated by BED REPUBLIC will contact the customer to agree on a delivery day: the appointment slot is a full day. The day before the appointment, the carrier will communicate to the Customer by SMS a reduced time slot of 2 hours.

When making an appointment, the Customer will inform the carrier of all the arrangements for access to their home. Beforehand, the Customer will have ensured the size of the products to allow them to pass through without difficulty.

If it is necessary to rent a lift or a basket, the additional costs will be the responsibility of the Customer and invoiced by the carrier in addition to the sales price and the delivery costs mentioned on the Site.

4.3.3 LDA delivery (charter delivery)

The Customer undertakes to transmit all the necessary information to BED REPUBLIC and the carrier. The absence of the Client's end customer at the place and date agreed with the carrier implies a redelivery cost which will be re-invoiced to the BED REPUBLIC Client. The communication by the Customer to BED REPUBLIC of an incorrect postal address or an incorrect telephone number will involve a redelivery cost which will be re-invoiced to him. Communication by the Customer to BED REPUBLIC of a postal address that is impracticable by a delivery truck will make it impossible to deliver. In this case, the Customer may then request a redelivery: changing the vehicle to deliver said address will involve additional costs; if he decides to cancel his order, he will be charged for returning the goods to the warehouse.

Once the order has been taken, BED REPUBLIC Customer Service will contact the customer to arrange an appointment date with the carrier.

4.4 Delivery times

Delivery times depend on the availability of the Products ordered, the nature of the order, the volume of Products ordered and the conditions of intervention of the carrier.

Delivery times are given as accurately as possible but are for guidance only. Under no circumstances can exceeding the delivery time give rise to damages, cancellation of the order or refusal of delivery. In the event of force majeure, as this term is defined in article 13 below, delivery is deferred accordingly.

When the Customer orders several products at the same time and they have different shipping times, the shipping time of the order is based on the longest time. In the case of multi-product orders, depending on the location of the different items ordered, delivery may be made in several installments.

Orders are shipped by BED REPUBLIC subject to full payment of the Order.

Partial delivery of the order is not a reason for refusal/cancellation of the order.

4.5 Steps to follow during delivery

In order to assert their warranty and return rights, the Customer undertakes to check the condition of the goods (packaging and product) in the presence of the delivery people, before signing the delivery note. Please check:

  • The correct correspondence of the products ordered with those indicated on the delivery note
  • The number of packages (it must correspond to that indicated on the delivery note)
  • The condition of the packages: the slightest shock, the slightest anomaly must be reported on the delivery note. If a package is damaged, open it in front of the delivery person to check the condition of the product. If the delivery person refuses to wait, indicate this on the delivery note.

If the delivery is compliant and accepted by the Customer: the Customer must mention “good condition” on the delivery note.

If the delivery is non-compliant and refused by the Customer: the Customer must refuse delivery and must note on the delivery note the exact following statement “Damaged package, broken and unusable product”. Any other mention is not admissible. The Customer must then contact BED REPUBLIC within 48 hours to find a solution to their problem.

In the absence of specific reservations made by the Customer on the delivery note, delivery will be presumed to be compliant. No complaint can therefore be accepted if the Customer does not scrupulously respect this procedure.

PLEASE NOTE: The statement “subject to unpacking” is not acceptable to our carriers.

4.6 Delay in receiving Orders

Without prejudice to the late penalties mentioned in article 3.4 above, any delay in the collection of the Order by the Customer will result, at the option of BED REPUBLIC and automatically, in penalties equal to:

  • 5% of the total amount of the Order from a delay greater than or equal to 7 days,
  • 5% of the total amount of the Order from the 8th and until the 30th day of delay,
  • 10% of the total amount of the Order beyond the 31st day of delay.

In the event of a delay in collecting the Order by the Customer, BED REPUBLIC remains entitled to cancel the Order five (5) days after the Customer has been notified to have to collect the Order which has remained unsuccessful.

ARTICLE 5. TRANSFER OF PROPERTY AND RISKS

The transfer of ownership of the Products ordered to the Customer only occurs upon actual receipt of the entire price of said Products by BED REPUBLIC. Thus BED REPUBLIC will retain ownership of the Products until this date, even in the event of the opening of collective proceedings against the Customer.

If the Order is not paid in full by the due date, BED REPUBLIC will be entitled to demand immediate return of the unpaid Products. Any delay in return automatically entails the application of a penalty equal to 1% of the price of the Products unduly retained, per day of delay.

The Customer is prohibited from reselling the Products before having full ownership of them.

The transfer of risks of the Products (theft, deterioration or destruction) to the Customer takes place upon collection of the Products by the Customer in the event of delivery to BED REPUBLIC or upon delivery of the Products to the carrier in the event of delivery to an address chosen by the Customer. Thus, the Customer is required to take out insurance covering the risks relating to Products delivered or deemed delivered and unpaid.

ARTICLE 6. TRANSPORT AND COMPLAINTS

6.1 Control of delivery and preservation of recourse against the carrier

Whatever the delivery conditions, it is up to the Customer or the Customer's end customer, at their expense and under their responsibility, to check or have the Products checked upon arrival upon delivery to its warehouses or any other place of delivery. agreed destination.

The Customer will carry out all necessary examinations to check the condition of the Products and detect any damage, missing items, defects or other defects affecting the Products received.

In the event of damage, missing items, defects or other apparent defects in the Products, the Customer or the Customer's end customer will issue contradictory reservations on the consignment note and/or the delivery slip, both on the copy provided by the carrier and that which he keeps and this so that the carrier is notified in writing upon delivery of such damage, loss or damage to the Products delivered.

The notification of reservation by the Customer can thus only be taken into account by BED REPUBLIC to the extent that the carrier has attended the unloading and on the condition that the reservations are sent to him at the time of delivery under the conditions recalled herein. article.

Any reservations made on the carrier's consignment note and/or delivery note must contain the words “Damaged packages and product, unusable product”. The simple words “ subject to unpacking ” or “ subject to inspection ” have no legal value.

Any error or ambiguity resulting from poor printing of the transport documents on which the reservations will be issued or in the wording of the reservations is unenforceable against BED REPUBLIC.

The Customer is required to send a copy of the documents (waybill and/or delivery slip) on which the contradictory reservations have been made under the conditions set out in this article immediately after delivery to BED REPUBLIC at the electronic address following: contact@bedrepublic.fr

The Customer who takes delivery without a clear, precise and reasoned reservation or with imprecise reservations not relating to the goods themselves but only to their packaging, is presumed to have received a Product intact, complete and corresponding in all respects to the Order.

In the event of doubt and the impossibility of having the carrier remain to attend the inspection and to note any reservations on the transport documents, the Customer must refuse to accept the disputed Order(s), mentioning on the transport documents "X package(s) refused for refusal of contradictory control by the carrier". The carrier cannot claim insufficient time or packaging of the Order at the time of delivery, being required to deliver the Order in good condition as entrusted to it. In the event of a problem, the Customer must contact BED REPUBLIC in the presence of the carrier, before accepting delivery.

Finally, in accordance with article L. 133-3 of the Commercial Code, reservations must then be confirmed by the Customer in writing to BED REPUBLIC within three days following delivery to the following email address contact@bedrepublic.fr.

Any complaint from the Customer who has not previously complied with the above-mentioned formalities (precise, clear and reasoned contradictory reservations on the transport documents and written confirmation to BED REPUBLIC) will be inadmissible and will not give rise to compensation.

More generally, any delivery for which the recipient has not preserved the rights and recourses against the carrier will not give rise to compensation by BED REPUBLIC.

6.2 Disputes upon delivery

In addition to compliance with the conditions mentioned above, it will be up to the Customer to provide all justification as to the reality of the defects or anomalies noted. He must provide BED REPUBLIC with all the assistance required to identify these defects and remedy them.

Likewise, any complaint will only be taken into account by BED REPUBLIC on the condition that the Customer notes the damage, defect or other apparent defects by the transmission of one or more of the disputed packages as noted in the opening the container or carrier's trailer.

A copy of the photograph must be sent with the elements previously mentioned to BED REPUBLIC at the following email address: contact@bedrepublic.fr

In any event, once apparent defects or anomalies have been noted and communicated to BED REPUBLIC in accordance with the formalism previously described, BED REPUBLIC's repair will be limited to the identical replacement of the Products or the reimbursement of the Products, excluding any other compensation. The file will be studied by BED REPUBLIC depending on the complaint and the damage.

6.3 Defects not apparent on delivery

Any transport damage or missing items listed following unpacking of the Product must be reported in writing to BED REPUBLIC within 48 hours maximum after receipt of the product.

Any complaint will only be taken into account by BED REPUBLIC on the condition that the Customer notes the damage, defect or other defects by transmitting a photograph of the disputed package(s).

Any complaints must be sent to the following email address: contact@bedrepublic.fr.

In the absence of a complaint within the allotted time frame, the Products will be deemed accepted by the customer.

Complaints accepted by BED REPUBLIC will result in a refund of the product. The returned Product must be given to the carrier or returned to BED REPUBLIC in perfect condition, in its original packaging, unused and equipped with all its accessories. No return of Products may be made by the customer without the express agreement of BED REPUBLIC.

ARTICLE 7. RETURN OF PRODUCTS

7.1 Absence of right of withdrawal for the benefit of the Professional Customer

The Professional Customer does not benefit from any right of withdrawal.

7.2 Return of product occurring within the framework of the end customer's right of withdrawal

It is recalled that, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumption (Hamon law), and except for exceptions referred to in article L.221-28 of the Consumer Code, consumers making a distance purchasing have a period of 14 days to return an ordered product, which must be respected by the supplier. In the event of a return made within the framework of the right of withdrawal, the costs incurred by the end customer's order will be, in their entirety, borne by the Customer, such that BED REPUBLIC can never bear the burden.

7.3 Return of products

Any return of Products is subject to the prior agreement of BED REPUBLIC. These Products must be returned postage prepaid.

For any return of goods, the Customer must have previously obtained agreement from BED REPUBLIC to return them. Otherwise, the merchandise will be automatically refused by BED REPUBLIC and returned to the sender's address. A single breach of the instructions provided in the return agreement will result in its immediate lapse and cancel the return procedure.

When returning, the Customer must take care to package the products so that they are kept in the best possible condition, depending on the time elapsed since their purchase. If necessary, supporting documents, visual or not, may be requested by BED REPUBLIC in order to confirm the condition of the goods at the start and end of the return. Upon receipt of the products and after validation of the return by BED REPUBLIC, a standard exchange, a credit or a direct refund may be offered to you.

The goods can only be returned by Carrier. No direct returns will be accepted by our Services in order to avoid any transport disputes. In addition, the goods must be sent with insurance up to the amount thereof. We cannot under any circumstances take charge of the deterioration(s) or loss(s) of the goods by the carrier. In the event that you do not opt ​​for transport with insurance, your responsibility is incurred, and in no case that of BED REPUBLIC.

The processing time for the return procedure will be approximately 30 days, end of month.

Conditions for returning a package:

The Customer is free to choose the method of sending his product to the BED REPUBLIC warehouse and to take out insurance or not in the event of loss, theft or destruction of his package. BED REPUBLIC cannot be held responsible for non-receipt of the Customer's package.

The Customer is responsible for the method of packaging his product, which must be done in such a way that the product can travel without risk of breakage or damage. BED REPUBLIC therefore advises the Customer to insure their shipments for the value of their invoice.

Any return of an incomplete, damaged or soiled item by the Customer will be considered non-compliant. It will not be refunded and will be returned at the Customer's expense.

Mattresses (packaged rolled) which have been unpacked and have returned to their usual shape cannot be repackaged and therefore cannot be returned. Any type of product sold cannot be returned if by its nature, the product cannot be packaged (e.g. rolled/compressed mattresses).

For hygiene reasons, we will refuse any returns of used/opened products such as pillows, sheets, duvets/duvets, bed linens, towels.

Any return accepted by BED REPUBLIC customer service will result in the reimbursement of the sums paid after qualitative verification of the returned products and will be processed within approximately 30 days.

To make a return request, the Customer must complete a form directly on the BED REPUBLIC website or provided by the BED REPUBLIC ADV team, clearly specifying the reasons for the return as well as attaching photographs of the or of the products concerned.

PLEASE NOTE: Supporting documents (photographs or videos for example) will be requested from the Customer when returning the package and product.

The Customer may, if he wishes, use the services of BED REPUBLIC carriers to collect his order. In this case, contact BED REPUBLIC Customer Service by email at contact@bedrepublic.fr.

The amount of return costs will be calculated based on the type of product and the distance to be covered by the carrier to collect the product and return it to the warehouse. They may be higher than the fees paid by the Customer when purchasing. BED REPUBLIC will inform the Customer of the return costs.

Here is a price list expressed excluding tax presenting the return costs by product type:

return costs Bed republic

The Customer is free to choose another carrier for returning the goods. The Customer must agree to the return costs proposed by BED REPUBLIC so that the latter can organize the collection of the goods with its carrier. Without a response from the Customer, the return cannot be made.

In the event of a return of a Product not packaged in its original packaging and insufficiently filmed on the pallet, BED REPUBLIC may:

  • Either refuse this return, the dispute remaining the responsibility of the Customer regardless of the merits of their complaint;
  • Either accept it if the lack of conformity has been duly proven by the Customer, the latter not then being able to claim a replacement of the product but only damages up to half the sales price excluding tax of the product and whatever the nature of his damage.

On the other hand, if the complaints made by the Customer are unjustified, BED REPUBLIC will be entitled to invoice him for all unjustified travel, goods inspection and transport costs.

ARTICLE 8. COMPLIANCE - PRODUCT WARRANTIES

The Products sold by BED REPUBLIC to the customer benefit from the legal guarantee against hidden defects.

We apply, unless otherwise stated or subscription to an additional guarantee, the legal product guarantee of 2 years

BED REPUBLIC undertakes to deliver Products conforming to the Customer's Order and the specifications of said Products appearing on the Site or the catalog for a period of one month from delivery and subject to storage and proper use of the Products. BED REPUBLIC does not guarantee the suitability of the Products for the Customer's particular uses in terms of quality, packaging and storage of the Products if the latter have not been expressly mentioned in the quote or during the Order and accepted by BED REPUBLIC.

8.1 Where does this warranty apply?

The Bed Republic warranty only applies in sales territories operated by BED REPUBLIC.

8.2 If the problem is covered by the warranty:

Either your product is repaired, or it is replaced by an equivalent product, or a commercial gesture or a refund will be issued: each case must be studied depending on the nature of the problem.

BED REPUBLIC reserves the decision, after reimbursement, to leave the product at the Customer's expense,

The repaired or replaced product is shipped and delivered at our expense - please note that shipping can only be made to the country chosen when the product was initially delivered.

The conditions of our guarantee are as follows:

The warranty is not transferable and covers you only if you are the original purchaser and current owner of the product for which you are claiming warranty relief and if you purchased it directly from one from our online stores, or distributor.

Thus, the warranty only applies during the period during which the product is the property and under the control of the original purchaser of this product.

8.3 How to enforce the warranty?

No guarantee is provided in the absence of full payment for the Product.

All you need to do, within the indicated period of 2 years or more if the warranty extension is granted, is to send us an email via our contact form or by email to the following address: contact@bedrepublic.fr

After-sales service procedure: To open an After-Sales Service case, the Customer is asked to send BED REPUBLIC to the address contact@bedrepublic.fr in the same email, the elements below:

- an overall photograph of your product

- a precise photograph of the problem encountered

- a photograph of the serial number of your product

- a duplicate of your invoice (and not your order)

- confirmation of your postal address and mobile number

- optional: videos of the problem.

After inspection of the defect by our Bed Republic warranty department, it will decide whether the product is defective and whether the conditions for application of the warranty are met.

Defective products must be returned and return costs will be refunded if the defect is found to be eligible for the legal guarantee.

Any claim under this warranty must be received as quickly as possible within 48 hours recommended, within 30 days maximum (deteriorating from day to day) following your discovery of the defect or following the date on which you should reasonably have noticed the defect, and , in any case, before the end of the warranty period.

You must have followed the entire product opening procedure and reported within the recommended 48 hours after delivery any possible problems or failures with the product, resulting from manufacturing, design or logistics/transport issues. In the event of a problem, an advisor will make a diagnosis and analyze the problem(s) encountered on a case-by-case basis.

What are the conditions of application of the guarantee?

In the event of non-compliance recognized by BED REPUBLIC, the latter will, at its own expense and at its discretion, reimburse (partial or total) or replace the non-compliant Products, to the express exclusion of any other compensation.

The warranty applies to new products sold by BED REPUBLIC. They cover the repair or replacement of the product if a manufacturing defect in the materials likely to affect the normal and safe use of the product appears during the entire warranty period offered from the date of purchase.

The Bed Republic warranty extends only to the original purchaser acting as a consumer. It is non-transferable. The guarantee does not apply without presentation of the invoice in the event of distance selling. Keep your proof of purchase in a safe place.

In the event of implementation, Bed Republic will cover the costs of repairs, spare parts, labor and home travel of personnel that the service entails, to the extent that the costs to be incurred for the repair do not exceed the value of the product and where the product is accessible for repair at no additional cost.

These provisions do not apply to repairs not authorized by Bed Republic.

The warranty applies to materials and accessories replaced or repaired during the warranty period, within the limit of the warranty period remaining from the day of replacement or repair.

In the event that the item is no longer sold by Bed Republic, and in the event of total impossibility of repair recognized by Bed Republic, or if the amount of repairs exceeds the value of the item, and apart from the implementation of the legal guarantee, Bed Republic will offer a suitable replacement item or a refund. Replacing the defective product does not extend the initial warranty period.

8.4 What are the general exclusions of the guarantee?

General exclusion conditions:

  • Deterioration, damage, failures or defects visible during delivery which have not been subject to reservations;
  • Deterioration, damage, failures or defects caused during the installation or assembly of the Products ordered by the Customer or a third party who has not followed the Product instructions;
  • Damage, failures or defects attributable to causes of external origin, and in particular, abnormal use or non-compliance with BED REPUBLIC's instructions of the products sold, as well as damage caused by the Customer or a third party and that due to a fortuitous event or force majeure;
  • Deterioration, damage, failures or defects caused by a use different from that for which the Product was designed, by improper use, by a modification of the construction and/or original characteristics or non-compliance with the instructions assembly, installation guide or maintenance advice;
  • Deterioration, damage, failures or defects caused by domestic animals or parasites coming from the premises of the Customer, the carrier and its agents;
  • Deterioration, damage, failures or defects due to the fact that the Products ordered have been stored in unsuitable conditions;
  • Commissioning, adjustment, cleaning and testing costs not resulting from guaranteed damage;
  • Repairs and damage suffered by the Product after a repair carried out by any person other than a repairer approved by the Seller
  • Costs of quotes followed or not by repairs, costs resulting from unobserved defects;
  • Makeshift or temporary repairs, as well as the consequences of a possible worsening of the resulting damage;
  • Damage to Products resulting from normal wear and tear.
  • Personalized products, special orders, artisanal orders and tailor-made products ordered specifically by the customer.
  • All products purchased from resellers, distributors, partner stores, private sales or sales are excluded from this warranty condition, and are subject to application of their general conditions of sale, the duration of the warranty of which is defined at their convenience, while respecting the legal minimum of 2 years. In the event of a defect or non-indication from the resellers/distributor, the 2-year legal warranty applies.
  • The warranty does not apply to products that have been improperly stored or assembled,
  • who have suffered misuse such as the use of an unsuitable bed base or a modification
  • which have been cleaned with incorrect methods or products,
  • to products that have been used inappropriately or have been abused, for example, used outdoors.
  • The warranty does not cover normal wear and tear such that it does not affect the daily use or safety of the product, nor damage caused by, among other things, theft, fall or impact of an object, fire, discoloration in light, burns, humidity or excessive dry heat, cuts, scratches, any impregnation by liquid, or damage involving the liability of a third party or resulting from fault intentional or fraudulent.
  • The warranty does not cover consequential or incidental damages.

The sleep product warranty (mattress, mattress topper, box spring, bed and bed structure, pillows, duvets, bed linen) does not cover if the products present any sagging or unevenness of any kind which could cause a defect in the product.

More specifically, this warranty excludes:

  • a) All mattresses, mattress toppers, pillows, duvets, box springs, bed linen, towels not unpacked within one month of delivery. For example, mattresses that do not re-inflate cannot be reported more than 30 days after delivery;
  • b) a normal decrease in the firmness of the foam without affecting the general qualities of the mattress;
  • c) natural subsidence of materials, that is to say subsidence not exceeding more than 2.5 cm in height;
  • d) normal wear and tear from the intended use of the Products, including caused by washing, such as pilling of fabrics;
  • e) if you have attempted to tamper with or repair the Product without our consent or if you have cleaned the Products with inappropriate products or techniques;
  • f) minor imperfections and slight cosmetic defects;
  • g) tears, stains, soiling, burns, liquid damage and discoloration of materials that occur over time;
  • h) humidity, odors or mold;
  • i) individual or personal preferences regarding firmness, texture, comfort, etc. ; j) individual or personal allergies or sensitivities.
  • k) All contamination by fleas, bedbugs or other parasites;
  • l) if the defect results from force majeure or a natural phenomenon beyond our control, including, without limitation, fire, flood or natural disaster.
  • An abnormal visible imprint or sagging on an appropriate non-flexible material (list of excluded components such as springs, memory foam, etc.). This refers to a visible footprint when nothing weighs down on top of the product. If you have any questions, contact us directly by email because in the majority of cases, it is only aesthetic.
  • Any physical defect in the product that results in cracking or significant deformation despite normal use and proper handling of the product.
  • Any manufacturing defect such as a zipper that breaks, fabric that tears, or seams that come undone. As mentioned below, this type of defect does not entitle you to replacement of the product in the majority of cases. If you have any questions, contact us directly by email because in the majority of cases, it is only aesthetic.
  • Products sold by non-authorized resellers and only cover mattresses sold directly by Bed Republic.
  • Your product if you use it in a manner inconsistent with its intended purpose and intended use, for example, a non-domestic situation. Furthermore, it does not cover conditions arising from mishandling, misuse or negligence, for example, during transportation of the product
  • Visible defects on the foam must therefore be reported as quickly as possible, upon delivery or within the first week of use maximum. Beyond this period, any warranty for manufacturing defects will be less legitimate and cannot be the subject of a warranty claim.
  • Normal wear and tear on the product or on these peripherals (cover on a pillow, box spring on a mattress, etc.) and situations likely to cause deterioration or damage.
  • A normal decrease in the firmness of the foam does not affect the general qualities of the product.
  • Not suitable for sagging made on specific materials listed attached: pocket springs, memory foam, darcon crystal foam, HR foam small thicknesses less than 5 cm.
  • A difference in height of 2cm compared to the height described, by nature the materials work on their thickness which can be variable.
  • Normal wear and tear from the intended use of the products, including caused by washing, such as pilling of fabrics.
  • Any product washed or cleaned at least once.
  • If you have attempted to tamper with or repair your product without our consent or if you have cleaned the products with inappropriate products or techniques;
  • Minor imperfections and slight cosmetic defects;
  • Tears, stains, soiling, burns, liquid damage and discoloration of materials that occur over time;
  • Humidity, odors, mold, use by animals or other pests of bacterial or animal/insect origin (e.g. dog sleeping on the product, All contamination by fleas, bedbugs or other parasites) ;
  • Individual or personal preferences regarding firmness, texture, comfort, etc. ;
  • Individual or personal allergies or sensitivities.
  • If the defect results from force majeure or a natural phenomenon beyond our control, including, without limitation, fire, flood or natural disaster.

ARTICLE 9. RETURN OF PRODUCTS

In accordance with the AGEC law, “Anti-Waste for a Circular Economy”, taking effect on January 1, 2022, BED REPUBLIC takes back the Client's old furniture to reduce waste and develop donations and solidarity reuse.

When the Customer purchases a bulky piece of furniture on the site, BED REPUBLIC will take back the bulky piece of furniture or used mattress free of charge upon delivery to their home, whether they are BED REPUBLIC products or products from other brands, depending on the conditions below:

9.1 Taking back bulky furniture

Any return applies to furniture of the same nature as that purchased. The recovery cannot take place without this condition and may, in the event of a false declaration made by the Customer, be subject to refusal or invoicing of the recovery service, at the customer's expense.

The furniture must be bulky (length + width + height greater than 2 meters or weight greater than 30 kg) and must not be able to be transported without equipment.

The used furniture must be of the same nature as the furniture purchased and delivered.

Ex: if you buy an armchair, BED REPUBLIC takes back an old armchair and not an old sofa.

The used furniture must be of the same quantity as the furniture purchased and delivered. The return will be made on the principle of one piece of furniture purchased = one piece of furniture taken back.

The furniture must be dismantled before recovery: the panels must be dismantled; only the screws can be kept if they do not represent a danger. The armrests of the sofas will have to be dismantled, bed panel or headboard, feet of the product. The elements making up the used product to be taken back will be collected in the same place, in an accessible manner.

Used furniture must not harm the safety and health of the transporter (risk of cuts, flammable products, etc.). The carrier will be entitled to refuse the return of your furniture if it does not comply with the conditions detailed above.

It must be possible to take back the old furniture upon delivery of the new product, during the same operation. If the old furniture to be taken back is unavailable at the time of delivery, it cannot be taken back at a later date.

The collection of the old furniture will take place at the same place as the delivery of the new product.

If the new furniture is delivered to the door, the collection of the old furniture will be delivered to the truck. The used product must therefore be made available to the delivery person at the foot of the truck.

If the new furniture is delivered to the room of your choice, the old furniture will be collected in the room of your choice.

In the event of withdrawal once the free return has been carried out, the customer gives up his right to the old piece of furniture taken back upon delivery of the new piece of furniture. In addition, a recovery fee will be levied on the amount refunded to the customer.

If the return concerns a mattress, upon delivery of your new mattress, if the mattress is an unpacked mattress excluding compressed mattresses, the delivery person gives the customer a plastic cover allowing the old one to be wrapped. The carrier will be entitled to refuse the return of the used furniture or mattress if it does not comply with the conditions detailed above.

The return of the old mattress does not apply if the new mattress delivered is a rolled/compressed mattress.

If all the conditions below are validated, to benefit from the recovery of your used furniture or mattress upon delivery to your home, please follow the procedure below:

Send a written request within a maximum of 2 hours after placing your order to the address contact@bedrepublic.fr indicating:

- email with the subject AGEC Resumption

- your full order number

- your first and last name

- type of furniture to be purchased (3-seater sofa, 140 cm mattress, TV cabinet, etc.)

- dimensions of the furniture to be taken (length / width / height)

- a photo of the old furniture to be replaced

- your phone number

- Your email

Otherwise, BED REPUBLIC cannot guarantee the recovery of the product by its carriers.

Any request made at least 72 hours before placing the order, the recovery cannot be carried out.

9.2. Repurchase of a small piece of furniture

BED REPUBLIC does not take back old, used small furniture when delivering new products.

A small piece of furniture is a piece of furniture whose weight is less than 30 kg or its dimensions (length + width + height) are less than 2 meters.

The Customer can drop off their small used furniture, free of charge, at a dedicated collection point.

The list of collection points is available on the following sites:

https://www.eco-mobilier.fr/vos-points-de-collecte-dedies/

https://www.maisondutri.fr/livraison-et-reprise-de-votre-meuble/

We invite you to place the product in the recycling bins made available to you at a public recycling center or in the collection points made available to you.

For all textile products and bedding peripherals (pillows, cushions, duvet, duvet, sheets, bed linen, mattress toppers, covers, etc.), recovery cannot be done: we invite you to place your old textile products in the bins collection made available at the public level.

ARTICLE 10. SPECIFIC PERSONALIZED / CUSTOM ORDERS

10.1 Conditions of personalization.

For most personalized products, we reserve the right, at our sole discretion, to refuse certain requests, for example because it contains a trademark belonging to a third party, or names that you do not have the right to use , because it contains material that we consider to be inappropriate. If we refuse your request, you will be informed as soon as possible by email.

Your product design (the color combination, etc.) and its customization must both be created by you. If not, you warrant that you have permission to use the design or customization created by someone else.

Please note that you are solely responsible for your design and customization, and BED REPUBLIC's right to refuse your design or customization shall in no way mitigate this responsibility. BED REPUBLIC's right to refuse your design or personalization shall in no way be interpreted as an obligation to control your design or personalization.

10.2 Returns and Cancellation of Personalized Products.

Custom orders cannot be canceled, as we begin manufacturing custom products immediately upon receipt of the order.

You have the right to return the delivered products in the event that they are defective or do not conform to your order when you received them. If your complaint is justified, the purchase price and shipping costs will be refunded.

10.2 Right of withdrawal for personalized products.

The right of withdrawal does not apply if the product is manufactured according to your express requests or clearly personalized (for example: specific model or specific product size).

ARTICLE 11. LIABILITY

BED REPUBLIC's liability for the Products delivered, including within the framework of applicable contractual or legal guarantees, is limited to the price of the defective or non-compliant Products. BED REPUBLIC cannot be held responsible for compensation for any other damage, in particular indirect damage, suffered by the Client and/or a third party.

ARTICLE 12. NON-COMPLIANCE WITH REGULATIONS IN FORCE

BED REPUBLIC will be obliged to suspend the delivery of Products to Customers who do not comply with the legislation and regulations in force.

The Customer does its business and takes full responsibility for all permits, licenses, authorizations, taxes and fees necessary for the storage, transport, promotion and sale of the Products in the Territory, and will assume full responsibility for them.

In addition and in application of the regulations on the fight against money laundering, the Client declares that:

  • The origin of the funds that it pays to BED REPUBLIC for the purchase of the Products is lawful and does not come from illicit activities or linked to a criminal offense;
  • He did not facilitate the false justification of the origin of the property or income of the author of a crime or misdemeanor having provided the latter with a direct or indirect profit, nor provided assistance in an investment transaction. , concealment or conversion of the direct or indirect proceeds of a crime or misdemeanor.

ARTICLE 13. FORCE MAJEURE

BED REPUBLIC will not be considered responsible for non-compliance with any of its obligations under an order when the execution of these has been delayed or proved impossible following a case of force majeure. Force majeure means any event external to the debtor of the unfulfilled obligation and making the execution of this obligation manifestly more onerous. Force majeure includes disruptions on a national or regional scale in energy supplies or transport and strikes on a national scale likely to affect the execution of the order.

The suspension of contractual obligations will last as long as the cause which gave rise to the force majeure lasts. BED REPUBLIC must inform the customer and make its best efforts to resolve the cause of the suspension as quickly as possible. In the event that force majeure prevents definitive compliance with what had been agreed or persists for more than two months, the order may be terminated automatically without notice and upon simple notification of the Customer or BED REPUBLIC.

ARTICLE 14. INTELLECTUAL PROPERTY RIGHTS

The Customer expressly acknowledges the exclusive rights of which BED REPUBLIC is the owner or exclusive licensee over all intellectual property rights relating to the Products, such as registered or unregistered brands (the “Brands”), copyrights, as well as names. company names, trade names, database names, designs and models, domain names and other intellectual property rights, registered or not, held by the company SELLBOX of which BED REPUBLIC is the exclusive licensee of the Products and in particular, and not restrictive, the brands BED REPUBLIC, SOMMEIL et TRADITION, SOMMEIL et TRADITION label Hôtellerie, BED REPUBLIC, LEONIS and variant LEONIS bedding, MAISON COULEURS, NUAGE NUAGE, PASTEL LITERIE, SAATVA, H.REPUBLIC and its variants (together, the “ Rights of Intellectual Property of BED REPUBLIC via the company SELLBOX owner of the said brands).

BED REPUBLIC authorizes the Customer to use the Brands and any other distinctive sign relating to the Products, for the strict purposes of their resale, by any physical means (in store or outside store) and on the internet in compliance with the graphic charter and the Charter of good conduct of commercial practices. This authorization does not confer any other rights of any nature whatsoever over the Brands and distinctive signs, which are and remain the exclusive property of BED REPUBLIC. Any reproduction or representation of the Brands and Intellectual Property Rights of BED REPUBLIC, for purposes other than the resale of the Products, and in particular for promotion, must be subject to prior written authorization by BED REPUBLIC.

The Client is prohibited from:

  • Do, cause or authorize the doing of anything likely to harm, harm or harm the reputation or brand image of BED REPUBLIC or its Intellectual Property Rights;
  • Register or have registered, in France or abroad, a Trademark and/or any other sign likely to give rise to confusion with the Trademarks or any other Intellectual Property Rights of BED REPUBLIC or which consists of a translation into a foreign language;
  • Register or have registered, acquire or have acquired and more generally use a domain name or a hyperlink consisting of or containing a Trademark or similar sign, or any other Intellectual Property Right of BED REPUBLIC, likely to create a risk of confusion with these, except with the prior written agreement of BED REPUBLIC and exclusively to sell and promote the Products in accordance with these general conditions of sale.
  • To copy/plagiarize BED REPUBLIC products, using the reference identically (reference, EAN, visuals, etc.).

The Customer must immediately inform BED REPUBLIC of the existence of any infringement, unfair behavior, act of counterfeiting or any complaint or procedure relating to the Products or the Brand and/or any Intellectual Property Rights of BED REPUBLIC, within the Territory and must give BED REPUBLIC all the information it has in this regard.

BED REPUBLIC will decide alone on the appropriateness of an action for infringement, which will be exercised at its exclusive costs, risks and profits, the Client having to assist it in these procedures in the best interests of the Supplier.

Under no circumstances may the BED REPUBLIC brand, the corporate name of our company, be used by the Client. This company name must not appear on any of the Customer's sales sites or stores.

Likewise, the photos of the Products transmitted by BED REPUBLIC to the Customer (white background and staging of the Products), are and remain the exclusive property of BED REPUBLIC. Any reproduction or representation thereof may only be used for the purposes of resale of the Products.

ARTICLE 15 - NOTIFICATION

Any notification which may be reciprocally made under these general conditions of sale will be properly and validly made by registered letter with acknowledgment of receipt or, in the event of interruption of the postal service, by any useful means, any deadlines running either from the day of delivery of the said letter or of its first presentation, the indications of the Post Office being authentic, or from the day of delivery of the notice delivered by another means. Deadlines will be calculated in accordance with the provisions of articles 640 et seq. of the Code of Civil Procedure.

ARTICLE 16. PERSONAL DATA

As part of the relationship between BED REPUBLIC and the Customer for the sale of Products, BED REPUBLIC – as data controller – collects and processes personal data relating to its contacts with the Customer (“Customer Contacts”). These personal data are processed for the purposes of managing the contractual relationship for the purposes of executing the contract to which the Customer is a party and for marketing purposes for sending promotional offers, unless opposed, on the basis of the the legitimate interest of BED REPUBLIC in communicating about its Products and in developing and maintaining its relationship with the Customer. The personal data of Customer Contacts will be transmitted to authorized personnel of BED REPUBLIC, to BED REPUBLIC service providers involved in the sale of the Products in particular in charge of handling and transport and to suppliers. The personal data of Customer Contacts will be kept for 2 years from the end of the contractual relationship.

Customer Contacts have a right of access, rectification, and deletion of personal data concerning them, as well as the right to portability of the data that the Customer Contacts have provided, subject to the conditions provided for by the regulations on the protection of personal data for the exercise of these rights. Customer Contacts also have the right to define directives relating to the fate of their personal data after their death and to request the limitation of the processing concerning them. Customer Contacts may also object, at any time, to receiving promotional offers. Customer Contacts can exercise their rights with BED REPUBLIC by writing to the following address: contact@bedrepublic.fr Customer Contacts are also informed of the possibility of lodging a complaint with the competent personal data protection authority, in France the CNIL.

Since May 25, 2018, the date the GDPR came into force, most files no longer have to be declared to the CNIL. As a result, the CNIL declaration is obsolete for most personal data files. BED REPUBLIC no longer has a CNIL declaration number, previously requested until 2018.

Almost all reporting formalities with the CNIL have been eliminated since the entry into force of the European Data Protection Regulation on May 25, 2018.

Since May 25, 2018, the new European regulation on the protection of personal data has come into force: regulation called RGPD (or GDPR in English).

ARTICLE 17: APPLICABLE LAW – ATTRIBUTION OF JURISDICTION

Any order for Products will be subject to French material law.

For all disputes between the Customer and BED REPUBLIC to which an Order may give rise concerning its formation, execution, interpretation, termination, nullity or resolution, the parties will first seek to reach an amicable agreement between them. within 30 days. Failing this, the disagreement will be brought by the most diligent party before the commercial court of Toulouse to the exclusion of any other jurisdiction.

Updated T&Cs: Origin 04/02/2021, updated 09/07/2023