This depends on the carrier assigned to your product, according to the types of packaging.

DPD:

Information: Tracking information sent by BED REPUBLIC

How the carrier communicates: by sending an SMS or an email. They may also contact you by phone (not officially planned, but in practice they may).

Will he call me by phone or notify me to schedule my appointment: not systematically, only via SMS, email.

You can contact them on the day of delivery (hello, I'm coming...) at the discretion of the delivery person.

Delivery type: Doorstep.

DPD's PREDICT function informs you of delivery details several times, via SMS and Emails.

Contact by telephone may be made on the day of delivery, but it is not guaranteed.

Please note: DPD does not always notify you of delivery, especially by phone. It is at the discretion of the delivery drivers (and their professionalism) to contact you on the day of your delivery.

DPD is our transport provider for the majority of products with packaging of less than 30kg and a size of less than 300cm developed packaging (Longest length + (width + height)x2 = must not exceed 300cm.

DPD's goal is to deliver as quickly as possible: once the package has been sent and your tracking received, it is very likely that delivery will take place within 2-5 days max (on average 2-3 days).

This carrier is used by BED REPUBLIC for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries where our website is open for sales.

Products concerned:

• Single rolled and compressed mattress
• Compressed rolled mattress for 2 people
• Mattress topper
• Pillows
• Duvets/comforters
• Household linen
• Bath linen
• Mattress protector
• Pet supplies

GEODIS/France Express:

Information: Tracking sent by BED REPUBLIC.

How the carrier communicates: by sending a text message or an email. They may also contact you by phone to arrange a delivery appointment.

GEODIS has an advance appointment booking system, which allows you to schedule your delivery.

Will he call me by phone or notify me to schedule my appointment: via SMS, email and by phone.

You can contact them on the day of delivery (hello, I'm coming...) at the discretion of the delivery person.

Delivery type: Doorstep.

Once you have scheduled a delivery appointment with the carrier, please adhere to it to ensure your delivery arrives on time. Failure to keep the appointment may result in additional shipping charges for redelivery.

Adherence to the reserved time slot is mandatory. Any reserved time slot not respected will result in additional delivery charges (see logistics fee schedule).

Please note: GEODIS imposes a broad delivery window (half a day). It is at the discretion of the delivery drivers (and their professionalism) to contact you on the day of delivery, or even a few minutes before your scheduled delivery time, to inform them of the estimated arrival time.

GEODIS is our transport provider for products with a large size, outside the standard courier size of 300cm and 30kg; this carrier handles products with a larger size than simple courier parcels.

This carrier is used by BED REPUBLIC for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries where our website is open for sales.

Products concerned:

• Compressed rolled mattress for 2 people
• Upholstered or slatted bed bases
• Bed frame
• Open, unrolled, uncompressed mattresses.
• Bed frames
• Box spring bed frame
• Headboard
• Furniture

Here we are not trying to find out who or what caused the delivery to fail.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third step (if you have missed two delivery attempts), the order will be available for collection for 7 to 14 days at the depot closest to the delivery address.

So, quick quick quick, we need to do everything we can to get it back AS SOON AS POSSIBLE...

Otherwise? The product is returned to our facilities.

And if that's the case, there are two choices:

• Refund ?
• Reshipment?

DPD:

A new pass will be made.

If the second attempt does not result in a delivery, the product will be stored in a DPD "depot" or Pick up point near you.

DPD should have informed you of this, if not: contact us directly here .

Maximum time allowed for collection at a pick-up point after a missed delivery: After 14 days, the product will be returned to its original shipping location. Please do not wait until the 13th day; collection must be made ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a hassle, you might say... that's where you need to contact us to see what we should do...

• Refund ?
• Reshipment?

Let's avoid getting to that point; it's unnecessary work and expense for everyone. Yes, there you have it!

Here we are not trying to find out who or what caused the delivery to fail.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third step (if you have missed two delivery attempts), the order will be available for collection for 7 to 14 days at the depot closest to the delivery address.

So, quick quick quick, we need to do everything we can to get it back AS SOON AS POSSIBLE...

Otherwise? The product is returned to our facilities.

And if that's the case, there are two choices:

• Refund ?
• Reshipment?

GEODIS:

Geodis will contact you by phone.

SMS and email.

In the vast majority of cases, if you have not confirmed your appointment via SMS or email, GEODIS will contact you by phone.

So unless you're not responding because you're too young to know what a text message is, or you've been in the shower for several days, we encourage you to answer, to pick up; and this even if it's from masked numbers or numbers you don't know (it's probably them).

You can either reschedule a delivery (please note, additional charges will apply), or the product will be available at a Pick up point, or we invite you to collect it as soon as possible.

In the event that the product is not delivered, GEODIS France express will store it for 7 days at the nearest depot.

Maximum time allowed for collection at a pick-up point after a missed delivery: After 7 days, the product will be returned to its original shipping location. Please do not wait until the 6th day; collection must be made AS SOON AS POSSIBLE.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a hassle, you might say... that's where you need to contact us to see what we should do...

• Refund ?
• Reshipment?

Let's avoid getting to that point; it's unnecessary work and expense for everyone. Yes, there you have it!

We already know, you don't like problems, it's the same for us, we hate them.

But as your ancestors used to say, that's life. And problems – unfortunately – can arise, even though at BED REPUBLIC, we do everything we can to prevent them!

To say that there are never any, that would be a lie (even if we would like to): since 2022 we have had a problem rate of around 0.62% on all orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer reviews.

So you and we must do our best to avoid getting them.

First of all, don't panic, this can be perfectly normal.

Indeed, depending on the size and your products, but also on its shipping location, each element of your order may be delivered by different carriers.

Transporting a 50kg bed base is not the same as delivering a very light feather pillow.

It's not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same muscles).

An example of the most frequent case is: I received my bed base but not my mattress.

That's NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I only received a duvet and pillow, where is my bed base?

So, to explain it better with a picture:

Try to imagine your postman on his bicycle, who will indeed deliver a pillow in his very light package...

So, your long-awaited bed base, it's certain he's not going to fit it on his luggage rack...

It will be a different company, with a large truck and two people who will come to deliver it to you.

Can you visualize it better now?

NO.

And it's important to respect it properly.

First you must contact your reseller, we cannot "contractually" communicate directly with you.

We don't even have your information, we don't actually know you – NOT –... so it's difficult to help you…

And this applies to all kinds of problems: delivery, quality, after-sales service...

If this is the case for you, contact your reseller who will be your sole point of contact.

Our team will surely do what is necessary (with the reseller, not with you) to resolve your problem.

What do you think we'll tell you? Of course NO, that's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it won't be shipped. And you're blocking the payment because it's not being shipped... it's a vicious cycle.

So no, not a good idea.

However, a good idea is simply to contact us.

Contact us !

Especially BEFORE opening a rolled, compressed mattress, make sure that everything is OK.

Because once the rolled, compressed mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress isn't like the latest size M or L sweater I try on to see how it fits. Beyond hygiene, handling an open and decompressed mattress is extremely complex from a logistical standpoint.

• Size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.
• Size (which is important here again): Carefully check on the label that the size indicated is indeed the one ordered.
• Remove all other mattresses from the bed or bed base.
• When ordering a bedding set, carefully check that the bed base is the same size as the mattress, and vice versa.

We repeat this because it is mandatory upon delivery: once opened, the mattress will be much more complex and costly to manage logistically speaking.

This can lead to very high transport management costs.

One product purchased = one product taken back from you, at our expense!

Then it is revalued/recycled.

We can indeed take back your bulky product (beyond the standard packaging dimensions of 300 cm developed by the express courier) for the purchase of a product with "equivalent" volume and weight characteristics to the product purchased.

Any product falling below these characteristics must be disposed of by the customer, at a waste disposal facility or collection point provided.

This collection does not take place at the same time as the initial delivery of your product, but later, by appointment, through a specialized company.

The 1-for-1 trade-in is subject to conditions and rules that must be respected.

We therefore invite you to consult the general terms and conditions of sale for this, or the returns page.

Click here: Terms and Conditions .

The logistical conditions are often too complex to be able to deliver to certain specific areas, particularly islands or non-EU countries such as Switzerland...

If the product is not available for delivery on the website, but you would love our products, contact us and we will provide you with a customized quote!