Delivery

Delivery page

Preface...

This page explains delivery at BED REPUBLIC

The delivery! That famous, long-awaited moment! This is where BED REPUBLIC does everything right, the most beautiful product... and then the delivery.

It is when we entrust (from the verb "to entrust," mind you) our "know-how," in a way, into the hands of transport companies.

It's heartbreaking, "but the bird must leave the nest sooner or later... and reach its destination safely."

For this, we use the best carriers on the market, who will have the important task of handling, protecting and delivering your order without any problems.

We all have a story with a transport company, right?

Okay, I'm warning you in advance: BED REPUBLIC doesn't like having problems with carriers... and I imagine you don't either.

It's a bit like a wedding, actually.

When things go well, we're happy. And when things go wrong (not often, mind you), well, we have to write a delivery page to advise our friends.

This famous page, which took more than 7 days to write, is here.

A true compendium, a beautiful DELIVERY page like no other e-commerce site has dared to create, which will help you understand:

• How does BED REPUBLIC delivery work? Nothing complicated, I assure you.
• But also, for your general knowledge, how does a delivery work? This might be useful because other websites never talk about these things...

As our ancestors say, you will go to bed "less stupid" tonight.

Thank you BED REPUBLIC.

ARTICLE 1: OUR CONCEPT and delivery: MANUFACTURING ON DEMAND.

1.1. The operating principle of BED REPUBLIC:

First, you need to understand how BED REPUBLIC works... this will explain that.

BED REPUBLIC works directly with manufacturers who are specialists and passionate about the products they make. Workshops, but above all, people—craftspeople—who take the time to do things right...

Through this approach, at BED REPUBLIC, we made the decision, from the beginning of our adventure in 2017, to only manufacture "on demand", that is to say, when an order is placed:

You order, we make it, and then we deliver it to you. It goes directly from our factories to your door.

Simple, right? That's how it works when you buy luxury, bespoke and high-quality items - made to order.

With that, we arrive at:

• Top quality: this ensures superb quality with freshly made products.
• We don't keep stock: stock is expensive, for everyone. For us, and therefore ultimately for you. And we're not here to pass those costs on to the end consumer – we prefer a good product at a good price, by eliminating storage costs.
• No stock also means no unsold items: don't look for sales, we don't do them (or very few, and we'll explain why below...).
• No unsold stock: that means no old products waiting for a customer to buy them. Only fresh products. Bedroom products need to be healthy and fresh; leaving them sitting in a warehouse for six months like others do? No thanks...
• And good for the planet: we are really fed up with producing without need, to sell at any cost without worrying about the quality, freshness and ecological impact of the product.

We produce your order because you need it, not because we have to take it out of our stock.

Thanks to this, we also limit "unnecessary" deliveries.

1.2. 95% of production ON DEMAND. NO STOCK, ever! Or maybe just a little…:

BED REPUBLIC makes its products to order: this means we manufacture them just for you. No stock, no unsold items, no products spoiling while waiting for clearance: only new, fresh, and made-for-you products.

This concerns 95% of our business.

While we do manufacture quickly, it's not fast enough to deliver within 48 hours. You'll need to be patient; quality and environmental responsibility will take time to arrive...

We're not inventing anything, luxury brands work this way.

Depending on the delivery destinations and the product chosen, the delivery time for a made-to-order product can range from 15 days to 5 weeks, with an average delivery time of 3 weeks observed.

It all depends:

• The product and its place of manufacture
• From your order
• From your delivery location in Europe.
• The order period (period, holidays and public holidays to be taken into account).

And we agree: unless you're sleeping on the floor tonight at home (which isn't normally logical) or your ex has secretly stolen your entire bed (I mean everything! mattress, bed frame, bed linen, duvet and pillows included), you can wait an average of 3 weeks to receive your BED REPUBLIC sleep product, which will change your nights.

1.3. And what about the famous remaining 5%? That's available stock, right?

Yes, it's true, we can "have" stock available for "fast" delivery.

This is called a "buffer" stock: when you manufacture 2000 pieces, you can certainly put in 200 more, which will be sold quickly in the following days, since we have sales every day after all...

Our best sellers are often those that have "this small stock" because we know they will be sold soon.

Also bed linen or bath linen: because these are products that often come from larger production quantities.

This is what we call the "STOCK sale" or "ARCHIVES" sale (which is a self-explanatory title) and is clearly identified on the site, in a specific location: STOCK SALE or ARCHIVES SALE.

Products vary from hour to hour, depending on sales; first come, first served by definition.

And if your STOCK SALE or ARCHIVES SALE item misses out, no worries: you can always order it through our classic ordering system, or we will manufacture it for you (you will just have to be more patient).

This stock, identified in a specific list, can be delivered more quickly, within approximately 7-15 days max.

1.4. Delivery and manufacturing: some small peculiarities at BED REPUBLIC.

You already have a good understanding of how BED REPUBLIC works in terms of manufacturing and shipping your order. That's already 80% of the way there…

1.5 The shipping package: a considerable advantage on the final price if you buy in bulk.

Save money and do your bit for the planet with this principle: group as many purchases as possible into a single order.

Our principle: BED REPUBLIC produces your order, and BED REPUBLIC ships it from the factory where it was made. You understand that (we're repeating it to make it clear).

So whether we ship 1, 4 or 29 products for you, we agree, it all goes to the same place: your home.

And it will be just one delivery person, one flow: so that he doesn't come for "nothing", and that's precisely what we reward him for with the BED REPUBLIC DELIVERY PACKAGE.

If you order products from the same factory, you get the PACKAGE advantage: a SINGLE shipping fee = savings.

• If you order one mattress, the second one will have "free" shipping.
• If you order 5 mattresses, even better! The other 4 mattresses will ship free....

Group your products into orders, it will cost less.

To maximize the number of shipments to a single delivery point: your home.

Please note , this only works when the shipment originates from the same factory!

How can we know?

You will find this information in your shopping cart, when calculating shipping costs.

So, look, maybe your neighbor also needs a mattress similar to yours... or a pillow, often comes in pairs... you will pay the same single shipping fee.

(This way we avoid sending lots of boxes, for the same product, to the same place multiple times...).

Isn't that great?

Article 2: DELIVERY TIMES and COSTS.

Depending on the product ordered and the delivery area, fees apply based on these variables.

2.1. Delivery Zones

We provide this list of countries and specific areas within countries.

• Metropolitan France
• Belgium
• Luxembourg
• The Netherlands,
• Italy,
• Spain,
• Germany,
• Portugal,
• Austria,
• Poland
• The Czech Republic.

Additional shipping charges will apply to the following countries:

• Switzerland

Additional shipping charges may apply for specific delivery areas, including peninsular areas, which may incur additional transport charges due to known and recognized access difficulties for carriers (peninsular islands of certain countries, specific areas, etc.).

Regarding delivery time, these specific areas experience "extended" delivery times.

This information is available directly in your shopping cart: remember to specify your delivery address beforehand.

Attached is the list of areas considered specific, countries where delivery is accepted:

• France - Corsica
• France - Specific islands (Île d'Aix, Île d'Oléron…)
• France: specific postal codes.
• Monaco
• Spain – Balearic Islands
• Spain - Canary Islands
• Spain - Ceuta/Melilla
• Portugal – Madeira Islands
• Portugal – Azores Islands
• Italy – Sicily
• Italy – Sardinia
• Germany – specific postal codes
• Netherlands – specific postal codes.
• Swiss

We cannot deliver to customers in France, French overseas departments and territories (sorry, really…).

2.2. Areas not served:

If your country is not in the zones indicated above, then sorry, we cannot deliver to you.

Depending on the delivery areas, for sales to individuals, and for purely tax reasons (VAT to the final consumer), a third-party company other than BED REPUBLIC SAS may issue your final sales invoice (subsidiary or approved country distributor).

You can always contact us for specific delivery zone rates: for this,

Contact :

https://www.bedrepublic.eu/pages/contact-us

2.3. By factory:

Depending on the factory and shipping area, manufacturing + delivery times may vary.

We invite you to check the delivery times indicated at the time of purchase, specifying your delivery zone/country beforehand.

2.4. Estimated timeframe:

Between 5 and 30 working days max – depending on your order, your product (therefore the manufacturing factory) and your delivery area.

This information is shown in the shopping cart at the time of order confirmation.

And since we have a minimum of ecological consideration, we don't offer express, urgent, fast, immediate, instant delivery, general alert, a package to send, it's now or never...

We always speak in terms of "estimated" delivery time, even though our goal is to get as close as possible – we cannot control the many variables that can occur during transport/delivery.

2.4 My product is sent: the adventure begins, and for it to reach its destination safely, there are a few principles to respect.

To place an order, you must provide BED REPUBLIC with the following information:

• Name/Surname
• Address
• Digicode.
• E-mail
• Phone.

You cannot confirm your order without this information. If, by some miracle, you manage to do so, be aware that this could cause problems. So please double-check that this information is present.

Yes, because in order to contact human beings in our current civilization, we have not yet found anything better than telephone and email, with your address.

And unless you are a dolphin that communicates via a "Wifi" specific to its species, without this information (which is confidential / see GDPR processing in the Terms and Conditions), it is imperative and mandatory to provide it to us, in order to ensure the best possible delivery service.

Any additional information is welcome (location info, door code...) except the name of your dog, which, even if we know Médor, will certainly not open the door amicably for you.

Article 3: The delivery process

3.1. The steps.

1. A shipped product is a product that will be delivered!

And every shipped product has a tracking number.

This number will be provided to you upon order dispatch and confirmation.

We generate an invoice at that precise moment, on the day of sending.

At this point, the order leaves our warehouses/factories and is in transit to your delivery location.

We use the following carriers:

Mostly :

DPD – and its country subsidiaries.

GEODIS

Occasionally :

GLS

UPS

HEPPNER

2. Making an appointment.

This depends on the carrier assigned to your product, according to the types of packaging.

DPD:

Information: Tracking information sent by BED REPUBLIC

How the carrier communicates: by sending an SMS or an email. They may also contact you by phone (not officially planned, but in practice they may).

Will he call me by phone or notify me to schedule my appointment: not systematically, only via SMS, email.

You can contact them on the day of delivery (hello, I'm coming...) at the discretion of the delivery person.

Delivery type: Doorstep.

DPD's PREDICT function informs you of delivery details several times, via SMS and Emails.

Contact by telephone may be made on the day of delivery, but it is not guaranteed.

Please note: DPD does not always notify you of delivery, especially by phone. It is at the discretion of the delivery drivers (and their professionalism) to contact you on the day of your delivery.

DPD is our transport provider for the majority of products with packaging of less than 30kg and a size of less than 300cm developed packaging (Longest length + (width + height)x2 = must not exceed 300cm.

DPD's goal is to deliver as quickly as possible: once the package has been sent and your tracking received, it is very likely that delivery will take place within 2-5 days max (on average 2-3 days).

This carrier is used by BED REPUBLIC for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries where our website is open for sales.

Products concerned:

• Single rolled and compressed mattress
• Compressed rolled mattress for 2 people
• Mattress topper
• Pillows
• Duvets/comforters
• Household linen
• Bath linen
• Mattress protector
• Pet supplies

GEODIS/France Express:

Information: Tracking sent by BED REPUBLIC.

How the carrier communicates: by sending a text message or an email. They may also contact you by phone to arrange a delivery appointment.

GEODIS has an advance appointment booking system, which allows you to schedule your delivery.

Will he call me by phone or notify me to schedule my appointment: via SMS, email and phone.

You can contact them on the day of delivery (hello, I'm coming...) at the discretion of the delivery person.

Delivery type: Doorstep.

Once you have scheduled a delivery appointment with the carrier, please adhere to it to ensure your delivery arrives on time. Failure to keep the appointment may result in additional shipping charges for redelivery.

Adherence to the reserved time slot is mandatory. Any reserved time slot not respected will result in additional delivery charges (see logistics fee schedule).

Please note: GEODIS imposes a broad delivery window (half a day). It is at the discretion of the delivery drivers (and their professionalism) to contact you on the day of delivery, or even a few minutes before your scheduled delivery time, to inform them of the estimated arrival time.

GEODIS is our transport provider for products with a large size, outside the standard courier size of 300cm and 30kg; this carrier handles products with a larger size than simple courier parcels.

This carrier is used by BED REPUBLIC for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries where our website is open for sales.

Products concerned.

• Compressed rolled mattress for 2 people
• Upholstered or slatted bed bases
• Bed frame
• Open, unrolled, uncompressed mattresses.
• Bed frames
• Box spring bed frame
• Headboard
• Furniture

• Argh, missed delivery! How do I deal with a missed delivery?

Here we are not trying to find out who or what caused the delivery to fail.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third step (if you have missed two delivery attempts), the order will be available for collection for 7 to 14 days at the depot closest to the delivery address.

So, quick quick quick, we need to do everything we can to get it back AS SOON AS POSSIBLE...

Otherwise? The product is returned to our facilities.

And if that's the case, there are two choices:

• Refund ?
• Reshipment?

DPD:

A new pass will be made.

If the second attempt does not result in a delivery, the product will be stored in a DPD "depot" or Pick up point near you.

DPD should have informed you of this, if not: contact us directly here.

Maximum time allowed for collection at a pick-up point after a missed delivery: After 14 days, the product will be returned to its original shipping location. Please do not wait until the 13th day; collection must be made ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a hassle, you might say... that's where you need to contact us to see what we should do...

• Refund ?
• Reshipment?

Let's avoid getting to that point; it's unnecessary work and expense for everyone. Yes, there you have it!

GEODIS:

Geodis will contact you by phone.

SMS and email.

In the vast majority of cases, if you have not confirmed your appointment via SMS or email, GEODIS will contact you by phone.

So unless you're not responding because you're too young to know what a text message is, or you've been in the shower for several days, we encourage you to answer, to pick up; and this even if it's from masked numbers or numbers you don't know (it's probably them).

You can either reschedule a delivery (please note, additional charges will apply), or the product will be available at a Pick up point, or we invite you to collect it as soon as possible.

In the event that the product is not delivered, GEODIS France express will store it for 7 days at the nearest depot.

Maximum time allowed for collection at a pick-up point after a missed delivery: After 7 days, the product will be returned to its original shipping location. Please do not wait until the 6th day; collection must be made AS SOON AS POSSIBLE.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a hassle, you might say... that's where you need to contact us to see what we should do...

• Refund ?
• Reshipment?

Let's avoid getting to that point; it's unnecessary work and expense for everyone. Yes, there you have it!

Article 4: How a perfect delivery takes place.

4.1. I have my product delivered.

First and foremost, let's be courteous to our delivery drivers. And the same goes for you drivers; we're nice to our customers.

The delivery person will leave your product at your doorstep.

House: at the front door.

Building: please be at the bottom of your building, access to the residence open to facilitate the work of the delivery person.

No delivery will be made to your home, to your floor, or via assistance to get upstairs.

However, by asking politely and with a smile (and perhaps a coffee), it's not impossible that the friendly delivery person will help you... but BED REPUBLIC doesn't guarantee this. It depends on the goodwill of the individuals (and also on the professionalism of the delivery person).

(Please note this is not an invitation to flirt with the delivery staff, just to be polite) - afterwards, if you fall in love with this magnificent uniform, send us a photo from the wedding...

Access by code : please provide us with information facilitating access to your home (codes, vigilance...).

By default, we deliver to your doorstep on all our shipments .

If you require premium delivery, to an upper floor or to the room of your choice, this service is available upon request only. For this,

Contact :

https://www.bedrepublic.eu/pages/contact-us

4.2. IMPORTANT: Systematic inspection and written reservations are mandatory!!!

It is MANDATORY to write something on the carrier's delivery slip, MANDATORY!!!

I don't know how I can draw your attention to this any further, so it's absolutely MANDATORY!!!!

The delivery person will inevitably be in a hurry; it's their job after all to deliver FAST!

And if that's the case, remember it absolutely, hop hop hop, stay there (politely).

He must not leave without having you:

• Have the package checked with you.
• Have a delivery note signed – IMPERATIVE!!!!
• Write a reservation clearly: even if there are no problems. Include all necessary comments. Absolutely essential!

Okay, you read that right, IMPERATIVE? We're changing from MANDATORY to IMPERATIVE so you understand, or do we need to go over it again?

If this is not the case and these conditions are not met, and you notice a problem: notify us immediately, explaining the situation clearly.

The longer you wait, the harder it is to prove that the carrier did not make the delivery correctly.

4.3. Why do I have to do this?

Because in case of problems or disputes, transport companies do not guarantee compensation for your delivery if there are any issues if:

 

• No reservations are written on the delivery note: hence the need to write SYSTEMATICALLY and IMPERATIVELY (we repeat it but it is important), reservations on your delivery note so that the transport insurance is taken into account.
• If a problem is found AFTER delivery.

Carriers, even if we love them, often have the unfortunate tendency to absolve themselves of responsibility for the mistakes they make (I'm not going to make any friends among the carriers, but even they admit it).

BED REPUBLIC works with reputable companies, and in most cases, deliveries are made smoothly and according to regulations.

But isolated cases, of delivery drivers who haven't slept well (not on a BED REPUBLIC mattress), can lead to foolish mistakes...

So politely detain the delivery person if they are in too much of a hurry (and unprofessional) and make sure these points are properly executed.

4.4. If there are no problems, all that's left is to get a good night's sleep...

However, if there is a problem after delivery, don't panic: contact us and explain the problem clearly; clear and precise photos and videos are also strongly recommended.

4.5. If there is a problem, don't worry, we'll take care of it.

Contact :

https://www.bedrepublic.eu/pages/contact-us

Please provide us with:

Your name and order details.

Order number.

Purchase invoice

A clear and accurate description of the problem, without writing a 42-page novel in alexandrine verse.

Photos (not of your cat)

Videos (even better than photos).

Please note this only applies to customers who ordered directly from our website.

4.6. Delivery Tips

For BED REPUBLIC delivery, we recommend:

• Check the delivery address entered on the order form.
• Please provide us with all the necessary means to contact you easily (phone number, mobile, home…)
• Be sure to check all emails, text messages, or calls from the carrier.
• Being able to receive the products properly on the day of delivery: a bed base is heavy and it's always better with two people...
• Carefully check the size and thickness of the bedding ordered.
• For orders including a 160x200 or 180x200 bed base, check that the bed base fits through the stairwell, elevator, doors, corridors… or that you have chosen two bed bases of either 80x200 or 90x200.
• If you will be absent, please contact our customer service 24 hours in advance.

Article 5. I want to track my delivery. Order tracking.

5.1 Important things to know before you start:

A major manufacturing phase can give you the impression that NOTHING is happening…

Don't be fooled, we work on your order every day. I invite you to spend a day with our production teams; making a beautiful product takes time. They're certainly not idle.

Your order is put into production, made and then shipped.

5.2 The tracking number:

It is when your order is shipped that we have the famous order TRACKING number, called in the jargon: the tracking number, or Tracking is communicated.

This tracking is provided by our carriers, once your order has left our facilities, via a tracking number.

This number will be provided to you as soon as it leaves the factory, in the vast majority of cases with an automated email containing this information.

This tracking number can be viewed directly:

• On our website.

Order tracking

https://www.bedrepublic.eu/pages/track-order

• On the carrier's website:

DPD:

https://www.seur.com/miseur/mis-envios

https://www.dpd.com/nl/en/receiving/track/

https://tracking.dpd.de/status/en_US/parcel/

Unofficial working links:

https://parcelsapp.com

https://www.ordertracker.com/

GEODIS:

If your order consists of several shipments, you should check each tracking number individually to see the progress of each shipment.

https://espace-client.geodis.com/services/destinataires/#/fr/login

5.3 Sensitive delivery periods and situations:

Not every moment of the year is filled with good weather and working days, whether meteorologically or socially.

To do this, we compiled the "more complicated" moments of the year:

• The period leading up to the holiday season (Black Friday/Christmas/post-holidays and until mid-January) can cause significant disruptions to deliveries. Networks are overloaded, and deliveries are often more fragile, not guaranteed, and rushed without careful attention during delivery (without obtaining a signature on the delivery documents).

• The summer period: everyone is on vacation in July and August, even us who work non-stop, and in most cases, you too (unless you're an ice cream vendor...). The same goes for our delivery partners. Service may be slower and less efficient.

• Deliveries at specific times, in "specific" or unpopulated locations during the year: delivery companies are not necessarily used to delivering to your holiday home lost in the mountains and accessible by a snowy dirt road on December 24th (in fact, we wonder how you got there), so take this into account regarding delivery times and reliability.

All these periods are also times when carriers hire temporary staff and subcontracted services, which can lead to glitches or even delivery problems…

Article 6: The one-for-one takeover.

We can indeed take back your bulky product (beyond the standard packaging dimensions of 300cm developed by the express courier) for the purchase of a product with "equivalent" volume and weight characteristics to the product purchased.

Any product falling below these characteristics must be disposed of by the customer, at a waste disposal facility or collection point provided.

This collection does not take place at the same time as the initial delivery of your product, but later, by appointment, through a specialized company.

We therefore invite you to consult the general terms and conditions of sale for this, or the returns page.

Click here :

https://www.bedrepublic.eu/pages/condition-generales-de-ventes

Article 7: Question about delivery.

7.1. I have a problem with the delivery, or after my delivery, what should I do???

We already know, you don't like problems, it's the same for us, we hate them.

But as your ancestors used to say, that's life. And problems – unfortunately – can arise, even though at BED REPUBLIC, we do everything we can to prevent them!

To say that there are never any, therefore, would be lying to you (even if we would like to): since 2022 we have had a problem rate of around 0.62% of orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer reviews:

So you and we must do our best to avoid getting them.

7.2. What should I do if I only received part of my order / only part of my order?

First of all, don't panic, this can be perfectly normal.

Indeed, depending on the size and your products, but also on its shipping location, each element of your order may be delivered by different carriers.

Transporting a 50kg bed base is not the same as delivering a very light feather pillow.

It's not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same muscles).

An example of the most frequent case is: I received my bed base but not my mattress.

This is NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I only received a duvet and pillow, where is my bed base?

So, to explain it better with a picture:

Try to imagine your postman on his bicycle, who will indeed deliver a pillow in his very light package...

So, your long-awaited bed base, it's certain he's not going to fit it on his luggage rack...

It will be a different company, with a large truck and two people who will come to deliver it to you.

Can you visualize it better now?

7.3 I ordered from a third-party website, a reseller, a distributor; should I contact you?

NO.

And it's important to respect it properly.

First you must contact your reseller, we cannot "contractually" communicate directly with you.

We don't even have your information, we don't actually know you – NOT –... so it's difficult to help you…

And this applies to all kinds of problems: delivery, quality, after-sales service...

If this is the case for you, contact your reseller who will be your sole point of contact.

Our team will surely do what is necessary (with the reseller, not with you) to resolve your problem.

7.4. I ordered using PayPal or credit card, and I don't have any more information about my delivery. I'm blocking my payment, is that a good idea?

What do you think we'll tell you? Of course NO, that's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it won't be shipped. And you're blocking the payment because it's not being shipped... it's a vicious cycle.

So no, not a good idea.

However, a good idea is simply to contact us.

Contact :

https://www.bedrepublic.eu/pages/contact-us

 

7.5. My delivery of a rolled compressed mattress: what you ABSOLUTELY need to know, and what you MUST read after having a mattress delivered.

Especially BEFORE opening a rolled, compressed mattress, make sure that everything is OK.

Because once the rolled, compressed mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress isn't like the latest size M or L sweater I try on to see how it fits. Beyond hygiene, handling an open and decompressed mattress is extremely complex from a logistical standpoint.

• Size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.

• Size (which is important here again): Carefully check on the label that the size indicated is indeed the one ordered.
• Remove all other mattresses from the bed or bed base.
• When ordering a bedding set, carefully check that the bed base is the same size as the mattress, and vice versa.

We repeat this because it is mandatory upon delivery: once opened, the mattress will be much more complex and costly to manage logistically speaking.

This can lead to very high transport management costs.

Article 8: A return, how does it work.

So this is the delivery page - so for returns, it's this way...

Back page

Article 9: I have a burning question on my lips, but I haven't found the answer .

The FAQ, of course! aka frequently asked questions.

Our FAQ page, where we've thought of many questions and answers.

Your lips will stop burning.

And you will finally know THE TRUTH (too doo, too doo too too...tadadannndadan).

FAQ page.

https://www.bedrepublic.eu/pages/faq-1

And if we haven't thought of this question, it's simple: write to us here, saying: "Ah, you see! You didn't think of that one..."

Article 9: The General Terms and Conditions of Sale, the sales contract.

This way.

Terms and Conditions page

https://www.bedrepublic.eu/pages/condition-generales-de-ventes

You should read them, it's always important.

Ordering with us is great, but it also means entering into a sales contract (calm down, it's not like we're buying a house...).

This is also the case everywhere, as soon as you buy something from a serious professional (like BED REPUBLIC).

Therefore, our terms and conditions are available for consultation at any time.

I hope this delivery page was the best you could read, in any case we spent time explaining everything to you properly.