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At BED REPUBLIC, we make every effort to offer you quality products designed to last.
But if, for one reason or another, your purchase doesn't suit you, don't panic! We have implemented a simple and efficient return procedure to make things easier for you.
Here's everything you need to know to make a return and get a refund with complete peace of mind.
Want to learn more? We've written an article on this topic:
Discover the mistakes not to make before opening your package:
1. Contact customer service via the online form with:
2. Wait for your request to be accepted and receive a return number.
3. Carefully pack the product in its original packaging with a legible label.
4. Ship the package (or wait for collection for the 100 trial nights offer).
5. After product verification, the refund is processed within 30 days.
Remember to check which products can be returned and which cannot:
📌 Good to know : you will receive a confirmation email as soon as your refund is processed.
In case of an error on our part, we explain everything here:
Therefore, we cannot guarantee logistical support for the product: our pickup logistics are only assured on French territory. However, we guarantee our foreign customers a refund of the product even with 100 nights of use, provided the customer is able to return the product at their own expense.
First and foremost, if in doubt, DO NOT OPEN your package!
Don't touch anything, especially if it's a MATTRESS or a mattress topper!
Contact us immediately. And ask us all necessary questions before opening the product, we will answer them as soon as possible.
If you have doubts about:
So, if in doubt, DO NOT OPEN THE MATTRESS!
Contact us immediately.
When returning a mattress or mattress topper (or any type of product benefiting from rolled and compressed technology that compresses air to make product transportation easier), it is important to consider the change in product dimensions upon opening.
Example: A mattress, once opened and decompressed, does not have the same logistical cost.
It goes from being in a compact box, in the form of a vacuum-sealed tube easy to transport... to a product in its full dimension that requires the presence of 2 people, and a completely different logistical organization (2 people, passage between doors, special truck, packaging...).
Before attempting to return a mattress yourself (if, for example, the product is not eligible for the 100-night trial advantage), it is important to know that the logistical cost of return can be multiplied by 5!
It will be simpler and less costly to return a compressed mattress.
So, if in doubt, DO NOT OPEN your product!
Contact us immediately.
Contact us. We'll see what we can do.
We sell exclusively online.
And if you could try it in a store, it might not have that price either... not having physical stores allows us to offer competitive prices. Look carefully at the information provided on the product sheet before making your choice, and once you're sure, feel free to try it: you have the "100-night trial" advantage.
Our strength is selling online and offering a trial period with free returns if you need to test it.
We only have a few partners in Europe, depending on commercial collaborations and local partnerships.
By the way, potential partners, don't hesitate to contact us if you wish to sell our products!
Currently, no. But who knows what the future holds...
It's easy.
You can return all products from the site within 14 days for all countries where we deliver.
Or you can take advantage of a 100-night trial period with free returns on a selection of products: mattresses, bed bases, headboards. Only valid in France.
That depends on your reseller.
But in most cases, no.
In fact, the conditions that apply are those of the reseller (and not those of BED REPUBLIC). You and your reseller establish a sales contract together, where BED REPUBLIC is not present...
We invite you to consult the conditions applied by this reseller.
Contact our customer service for any questions!
By email at help@bedrepublic.fr, phone at +33 (0)1 89 62 39 75, or by filling out our contact form.
