Returns & Refunds

- Bed Republic -

Returns & Refunds

How do I return an item and get a refund from BED REPUBLIC?

At BED REPUBLIC, we make every effort to offer you quality products, designed to last.

But if, for one reason or another, your purchase is not suitable, don't panic! We have put in place a simple and efficient return procedure to make things easier for you.

Here is everything you need to know to make a return and get a refund with complete peace of mind.

Before making a return

Do not unpack your parcel if you have any doubt about the size, color or model.
Take the time to get used to your product (especially mattresses, which require up to 60 days of adaptation).
Check the return conditions according to the type of product (some items cannot be returned if they are opened, such as bed linen).

Want to learn more? We've written an article about it:

Here is the complete guide

Returns accepted within 14 days (legal right of withdrawal).

You have 14 days after receipt to return a product, without giving a reason.
Return shipping costs are your responsibility.
The product must be unused and unopened (unless otherwise stated).

Discover the mistakes to avoid before opening your package:

Product return: what mistakes to avoid?

Return within 60 nights trial period (special offer)

Valid only in mainland France for certain products (mattresses, bed bases, bed frames…).
BED REPUBLIC covers the return shipping costs.
The product must be in good condition, clean and undamaged.

To learn everything about the 60-night trial

Return procedure

1. Contact customer service via the online form with:

Order number, name, email, phone number, product in question, reason for return, with photos and/or videos

2. Wait for your request to be accepted and receive a return number.

3. Carefully pack the product in its original packaging with a legible label.

4. Ship the package (or wait for collection for the 60-night trial offer).

5. After verification of the product, the refund is made within 30 days.

Remember to check which products can be returned and which cannot:

Which products are eligible for return?

Refund after a return

The refund is processed within 30 days after validation of the return by our team.
The amount is credited back to the same payment method used for the purchase (bank card, transfer, voucher).
For payments in installments , only the amount corresponding to the returned items is refunded, and the remaining installments are adjusted.
In the event of a damaged or incomplete product , a partial refund may be applied.

📌 Good to know : you will receive a confirmation email as soon as your refund is processed.

To learn everything about the refund procedure

Special conditions

Products not eligible for return: pillows, duvets, opened bed linen, personalized products.
BED REPUBLIC error (wrong size, color...): return covered by us.
Order cancelled before shipment : immediate refund.

If we make a mistake, we explain everything here:

Did we make a mistake?

FAQ

I would like to purchase a product with a 60-night trial guarantee, but I do not live in France.

Therefore, we cannot guarantee logistical support for the product: our logistics support is only available within France. However, we guarantee our international customers a refund, even after 60 nights of use, provided the customer is able to return the product at their own expense.

I'm not sure! I have a doubt… (For example: I made a mistake with the size, the color, or the information on the packaging isn't correct.)

First and foremost, if in doubt, DO NOT OPEN your package!

Don't touch anything, especially if it's a MATTRESS or a Mattress Topper!

Contact us immediately. And ask us any questions you may have before opening the product; we will answer them as soon as possible.

If you have any doubts about:

The size
The color
The passage through your accommodation
The weight (borne by your bed)
Your desire to change…
Or if, for example, the package indicates a different size than the one ordered: this can happen (very rarely)...

So when in doubt, DO NOT OPEN THE MATTRESS!

Contact us immediately.

I just opened my mattress/mattress topper, and I don't like it.

In the event of the return of a mattress or mattress topper (or any type of product benefiting from the rolled compressed technology which compresses the air and makes it easier to transport a product), it is important to take into account the change in size of the product when it is opened.

Example: A mattress, once opened and decompressed, does not have the same logistical cost.

It goes from being in a compact cardboard box, in the form of an easy-to-transport vacuum tube… to a product in its full dimension that requires the presence of 2 people, and a completely different logistical organization (2 people, passage between doors, special truck, packaging…).

Before you want to return a mattress yourself (if, for example, the product is not eligible for the 60-night trial), you should know that the logistics cost of returning it can be multiplied by 5!

It will be simpler and less expensive to return a compressed mattress.

So, if in doubt, DO NOT OPEN your product!

Contact us immediately.

I have exceeded my trial period or probationary night, what should I do?

Contact us. We'll see what we can do.

I saw your mattress online, I like it (it's great, we know that), but I want to try it out, and I want to return it if I don't like it.

We sell exclusively online.

And if you can try it in a store, it might not be this price either… it's the fact that we don't have physical stores that allows us to offer competitive prices. Carefully review the information provided on the product page before making your choice, and once you're sure, feel free to try it: you have the advantage of a 60-night trial.

Our strength is selling online, and offering a trial period with free returns if you need to test.

Do you have any stores where I can try things on?

We only have a few partners in Europe, depending on local business collaborations and partnerships.

Furthermore, potential partners, if you wish to sell our products, please do not hesitate to contact us!

Do you have a BED REPUBLIC brand showroom?

Currently, no. But who knows what the future holds...

So how do you go about trying a product?

Easy.

It is possible to return all products from the site within 14 days for all countries to which we deliver.

Take advantage of a 60-night trial period with free returns on a selection of products: mattresses, bed bases, headboards. Valid only in France.

I bought my product from a reseller or affiliate site, do I benefit from the same return conditions?

It depends on your retailer.

But in most cases, no.

In fact, the applicable terms and conditions are those of the reseller (and not those of BED REPUBLIC). You and your reseller establish a sales contract together, in which BED REPUBLIC is not involved…

We invite you to review the terms and conditions applied by this reseller.