Deliveries and returns

Deliveries and returns

sleep-and-tradition.fr delivers to you for free anywhere in Metropolitan France.

Delivery country

sleep-and-tradition.fr ensures the delivery of orders only in metropolitan France.

Delivery is possible in Corsica and other small islands of the Metropolis. On the other hand, we are not able to guarantee you the same delivery time to these destinations, because it is very dependent on the crossing constraints.

For all other countries, please contact us via Contact form before placing the Order.

Delivery time and schedules

Your Sleep & Tradition order will be delivered within 3 to 4 weeks from the day of the order.

The delivery times are as follows:

  • In Ile de France and Lille, Monday to Sunday, 7 a.m. to 10 p.m.
  • In the rest of France, Monday to Saturday from 7 a.m. to 5 p.m.

Product deliveries by appointment

Following the dispatch of your order, that is to say the delivery to the carrier, the latter contacts you by telephone or email within 4 working days to agree on a delivery appointment over half a day. The delivery people place your order in the room of your choice upstairs if necessary. To do this, check that the items pass correctly through doors, stairs and corridors (no passage through windows).

Someone must be present to receive the delivery of the products delivered by appointment (Mattresses, Box springs, Headboard, set).

If no one is present, it will be necessary to reschedule a delivery by contacting us. If the 1st delivery has failed due to the absence of the customer, the 2nd and subsequent deliveries will be invoiced at €60 including tax.

Depending on the carrier used for your S ommeil & Tradition items, our deliverers may change the date after a first attempt.

Walk-in product delivery

Pillows and mattress toppers are delivered without an appointment and are generally delivered by Colissimo.

Split deliveries

Our products are not always sent together. For logistical reasons, sleep-and-tradition.fr reserves the right to split shipments. It may be that two different delivery people take care of it. sleep-and-tradition.fr will do everything possible to deliver everything to you in one go.

Carriers

Due to the difference in size and weight of our packages, we use different carriers to guarantee the best ratio between quality and cost of delivery.

Products delivered by appointment will be operated by VIR. Products delivered without an appointment will be operated by Colissimo.

Delivery tips

For a delivery sleep-and-tradition.fr recommends that you:

  • Check the delivery address entered on the order form.
  • Give us all the necessary means to reach you easily (telephone number, mobile, home, etc.)
  • Be sure to check the size and thickness of the bedding ordered.
  • For orders including a 160x200 or 180x200 bed base, check that the bed base passes through the stairwell, the lift, the doors, the corridors... or that you have chosen two bed bases, either 80x200 or 90x200.
  • In case of absence contact us 24 hours in advance at 0 805 035 535