Delivery page

Preface...

This page explains delivery at BED REPUBLIC

Delivery! That famous moment, so long awaited! Where BED REPUBLIC does everything well, the most beautiful of products... and then delivery.

It is when we entrust (from the verb confier attention) our “know-how” in a way, into the hands of transport companies.

It's heartbreaking, "but the bird has to leave the nest one day or another... and arrive safely."

For this, we use the best carriers on the market, who will have this heavy task of handling, protecting and delivering your order, without any problems.

We all have a story with a carrier, right?

Well, I'm warning you in advance: BED REPUBLIC doesn't like to have problems with carriers... and neither do you, I imagine.

It's a bit like a marriage actually.

When things go well, we are happy. And when things go badly (not often mind you), well you have to write a delivery page to advise your friends.

This famous page, which took more than 7 days to write, here it is.

A real collection, a beautiful DELIVERY page like no other e-commerce site has dared to do, which will help you to understand:

• How does BED REPUBLIC delivery work? Nothing complicated, I assure you.
• But also, for your general knowledge, how a delivery works. It can be useful to you because other sites never tell us about these things...

As our friends say, you will go to bed "less stupid" tonight.

Thank you BED REPUBLIC.

ARTICLE 1: OUR CONCEPT and delivery: MANUFACTURING ON DEMAND.

1.1. The operating principle of BED REPUBLIC:

First, you have to understand how BED REPUBLIC works... this will explain that.

BED REPUBLIC works directly with manufacturers, specialized and passionate about the products they make. Workshops, but above all people, craftsmen, who will take the time to do things well...

In this way, at BED REPUBLIC, we have made the decision, since the beginning of our adventure in 2017, to only manufacture on "demand", that is to say in the event of an order:

You order, we make it and then we deliver it to you. It leaves our factories directly to you.

Simple, right? That's how it works when you buy luxury, custom-made and quality - made to order.

With this, we arrive:

• Top quality: this way we ensure superb quality with freshly made products.
• We don't have stock: stock is expensive, for everyone. For us, therefore for you in the end. And we are not here to pass it on to our sales prices to the end consumer - we prefer a good product at a good price, by eliminating storage costs.
• No stock also means no unsold items: don't look for sales, we don't have any (or very few and we'll explain why below...).
• No unsold items: this means no old products waiting for a customer to buy them. Only fresh products. Bedroom products are products that must be healthy and fresh, leaving them to wait in a warehouse for 6 months like the others do, no thanks...
• And good for the planet: we really are tired of producing without need, to sell at any price without worrying about the quality, freshness and ecological impact of the product.

We produce your order because you need it, not because we have to take it out of our stock.

This also limits “unnecessary” deliveries.

1.2. 95% production ON DEMAND. NO STOCK, ever! or just a little…:

BED REPUBLIC makes its products on demand: this means that we make the products only for you. No stock, no unsold items, no products that perish while waiting for clearance: only new, fresh and made for you.

This concerns 95% of our activity.

So yes, we manufacture quickly, but not quickly enough to deliver to you in 48 hours flat. You have to be patient, quality and ecological respect will be readily desired...

We don't invent anything, luxury brands work like that.

Depending on the delivery destinations and the product chosen, the delivery time for a manufactured product can be 15 days to 5 weeks, with an average delivery time of 3 weeks observed.

It all depends:

• About the product and its place of manufacture
• From your order
• From your delivery location in Europe.
• From the order period (period, holidays and public holidays to be taken into account).

And then we agree: unless you sleep on the floor tonight at home (which is normally not logical) or your ex has secretly stolen your entire bed (everything I mean! mattress, bed base, bed frame, bed linen, duvet and pillows included), you can wait 3 weeks on average to receive your BED REPUBLIC sleep product, which will change your nights.

1.3. And the famous remaining 5%? That's available stock, right?

Yes, it is true, we can "have" stock available for "fast" delivery.

We call this a "buffer" stock: when we manufacture 2000 pcs, we can put in 200 more, which will be sold quickly in the following days, since we have sales every day after all...

Our best sellers are often those who have “this little stock” because we know that they will be sold soon.

Also bed linen or bath linen: because these are products which often come from larger production quantities.

This is what we call the “STOCK sale” or “ARCHIVES” sale (which is a title that speaks for itself) and clearly identified on the site, in a specific place: STOCK SALE or ARCHIVES SALE.

Products vary from hour to hour, depending on sales; first come, first served by definition.

And if your STOCK SALE or ARCHIVE SALE happiness passes you by, no worries: you can always order it via our classic ordering system, or we will manufacture it for you (you just have to be more patient).

This stock, identified in a precise list, can be delivered more quickly, in approximately 7-15 days max.

1.4. Delivery and manufacturing: small peculiarities at BED REPUBLIC.

You have already understood how BED REPUBLIC works in terms of manufacturing and sending your order. That's already 80% of the way...

1.5 The shipping package: a considerable advantage on the final price if you buy in bulk.

Save money and help the planet with this principle: group as many purchases as possible into a single order.

Our principle: BED REPUBLIC produces your order, and BED REPUBLIC ships from the factory where it was made. You've understood that (we'll repeat it just to make it clear).

So shipping 1, 4 or 29 products to you, we agree, it goes to the same place: to your home.

And it will be just one delivery person, one flow: he might as well not come for "nothing", and we reward him for that with the BED REPUBLIC DELIVERY PACKAGE.

If you order products from the same factory, you get the FLAT RATE advantage: a SINGLE shipping cost = savings.

• If you order one mattress, the second one will have “free” shipping.
• If you order 5 mattresses, even better! the other 4 mattresses will have free shipping....

So group your products in orders, it will cost less.

Share the maximum amount of shipping to a single delivery point: at your home.

Please note , this only works when the shipment leaves from the same factory!

How to know???

You will find this information in your shopping cart, when calculating shipping costs.

So, look, maybe your neighbor also needs a mattress similar to yours... or a pillow, often comes in pairs... you will pay the same single shipping cost.

(This way we avoid sending lots of boxes, for a product, to the same place many times...).

Great, right?

Article 2: DELIVERY TIMES and COSTS.

Depending on the product ordered and the delivery area, charges apply based on these variables.

2.1. Delivery areas

We deliver this list to specific countries and country areas.

• France (metropolitan)
• Belgium
• Luxembourg
• The Netherlands,
• Italy,
• Spain,
• Germany,
• Portugal,
• Austria,
• Poland
• The Czech Republic.

Additional shipping charges will apply for the following countries:

• Switzerland

Additional shipping costs may be applied for specific delivery areas, peninsular areas and giving rise to additional transport charges, in view of access difficulties known and recognised by carriers (peninsular islands of certain countries, specific areas, etc.).

Regarding delivery time, these specific areas see the delivery time “extended”.

This information is available directly in your basket: remember to indicate your delivery address in advance.

Attached is the list of areas considered specific, countries where delivery is accepted:

• France - Corsica
• France - Specific islands (Aix island, Oléron island, etc.)
• France: specific postal codes.
• Monaco
• Spain – Balearic Islands
• Spain - Canary Islands
• Spain - Ceuta/Melilla
• Portugal – Madeira Islands
• Portugal – Azores Islands
• Italy – Sicily Islands
• Italy – Sardinia Islands
• Germany – specific postal codes
• Netherlands – specific postal codes.
• Swiss

We cannot deliver to France DOM and TOM customers (sorry, really…).

2.2. Undelivered areas:

If your country is not in the areas indicated above, then Sorry, we cannot deliver to you.

Depending on the areas delivered, for sales to individuals, and for purely fiscal reasons (VAT to the final consumer), a third party company other than BED REPUBLIC SAS may possibly issue your final sales invoice (subsidiary or approved country distributor).

You can always contact us for specific rates in the delivery area: for this,

Contact :

https://www.bedrepublic.eu/pages/contact-us

2.3. By factory:

Depending on the factory and shipping area, manufacturing + delivery times may vary.

We invite you to consult the delivery times indicated when placing your basket, indicating in advance your delivery zone/country.

2.4. Estimated deadline:

Between 5 days to 30 working days max – depending on your order, your product (therefore the manufacturing factory) and your delivery area.

This information is indicated in the basket, when you validate your order.

And since we have a minimum of ecological consideration, we do not have express, urgent, fast delivery, without waiting, within the minute, general alert a package to send, it is now or never...

We always speak in terms of "estimated" delivery times, even if our aim is to get as close to it as possible - we cannot control the many variables that can occur during transport/delivery.

2.4 My product is sent: the adventure begins, and for it to arrive safely, there are a few principles to respect.

To order, you must provide BED REPUBLIC with:

• Name/First name
• Address
• Digicode.
• E-mail
• Phone.

You can't validate your order without this information. If by some magic you manage to do it, know that it can cause problems. So check carefully that this information is present.

Yes, because in order to contact human beings in our current civilization, we have not yet found anything better than telephone and email, with your address.

And unless you are a dolphin that communicates via a "Wifi" specific to its species, without this information (which is confidential / see GDPR treatment in the T&Cs), it is imperative and obligatory to provide it to us, in order to ensure the best possible delivery service.

Any additional information is good to take (location information, door code, etc.) except the name of your dog, who, even if we know Fido, will probably not open the door in a friendly manner for you.

Article 3: The delivery process

3.1. The steps.

1. A shipped product is a product that will be delivered!

And every product shipped has a tracking number.

This number will be communicated to you when sending and confirming the order.

We generate an invoice at that precise moment, the day of sending.

At this point, the order leaves our warehouses/factories and is in transit to your delivery location.

We use the following carriers:

Mostly :

DPD – and its country subsidiaries.

GEODIS

Occasionally :

GLS

UPS

HEPPNER

2. Making an appointment.

It depends on the carrier assigned to your product, according to the packaging types.

DPD:

Information: Tracking shipment from BED REPUBLIC

How the carrier communicates: sending an SMS, an email. Can contact by phone (not planned but in practice they can do it).

Will he call me by phone or notify me to schedule my appointment: not systematically, only via SMS, email.

Can contact the same day of delivery (hello I'm arriving...) at the convenience of the delivery person.

Delivery type: Doorstep.

DPD's PREDICT function informs you of delivery details several times, via SMS and Emails.

Possible contact by telephone can be made on the day of delivery, but it is not guaranteed.

Please note: DPD does not systematically notify you of delivery, especially by telephone. It is up to the delivery people (and their professionalism) to contact you on the same day of your delivery.

DPD is our transport provider for the majority of products with a packaging of less than 30kg and a size of less than 300cm developed packaging (Longest length + (width + height) x2 = must not exceed 300cm.

DPD's goal is to deliver as quickly as possible: once the package has been sent and your tracking has been received, it is very possible that delivery will take place within 2-5 days max (on average 2-3 days).

This carrier is used by BED REPUBLIC for all shipments in Europe. This carrier subcontracts part of these services, and may use different entities depending on the European countries open to sales on our site.

Products concerned:

• Compressed rolled mattresses for 1 person
• Compressed rolled mattresses for 2 people
• Mattress topper
• Pillows
• Duvets/quilts
• Household linen
• Bath linen
• Mattress protection
• Objects for animals

GEODIS/France Express:

Information: Tracking shipment from BED REPUBLIC.

How the carrier communicates: sending an SMS, an email. Can contact by phone to organize the appointment.

GEODIS has an appointment booking system in advance, which allows you to schedule your delivery.

Will he call me by phone or notify me to schedule my appointment: via SMS, email and by phone.

Can contact the same day of delivery (hello I'm arriving...) at the discretion of the delivery person.

Delivery type: Doorstep.

Once you have made an appointment with the carrier, please respect it carefully, to be delivered in accordance. Failure to make an appointment may result in a new invoice for shipping costs in the event of redelivery.

Respecting the time slot is mandatory. Any reserved time slot not respected will result in additional delivery costs (see logistics costs grid).

Please note: GEODIS imposes a wide time slot (half-day). It is up to the delivery people (and their professionalism) to contact you the same day, or even a few minutes before your delivery to announce the estimated time of passage.

GEODIS is our transport service provider for products with a large size, outside the standard courier size of 300cm and 30kg; this transporter manages products with a larger size than simple courier packages.

This carrier is used by BED REPUBLIC for all shipments in Europe. This carrier subcontracts part of these services, and may use different entities depending on the European countries open to sales on our site.

Affected products.

• Compressed rolled mattresses for 2 people
• Upholstered or slatted bed bases
• Bed frame
• Open, unrolled, compressed mattresses.
• Bed frames
• Box spring bed structure
• Headboard
• Furniture

• Arrfff missed delivery! how do i handle a missed delivery.

Here we are not trying to find out who or what caused the delivery to not take place.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third phase (if you have missed two appointments), the order will be available between 7 to 14 days in a depot closest to the delivery location, to collect it.

So hop hop hop we have to do our best to get it back ASAP...

Otherwise? the product is returned to our facilities.

And if so, two choices:

• Refund ?
• Reshipping?

DPD:

A new passage will be made.

If the new passage does not result in a delivery, the product will be stored in a “depot” or DPD Pick up point near you.

DPD should have informed you of this, if not: contact us directly here.

Maximum collection point or Pick up point times after missed delivery: After 14 days, the product will return to its original shipping location. Please do not wait until the 13th day, the collection must be done AS SOON AS POSSIBLE.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

• Refund ?
• Reshipping?

Let's avoid getting to that point, it's work and (unnecessary) costs for everyone. Yes, that's what's said!

GEODIS:

Geodis will contact you by telephone.

SMS and email.

In the vast majority of cases, if you have not confirmed your appointment via SMS or email, GEODIS will contact you by telephone.

So unless you're not answering because you're too young to know what a text message is, or you've been in the shower for several days, we invite you to answer, pick up; even if they're hidden numbers or numbers that you don't know (it's probably them).

Either you reschedule a delivery (be careful, additional costs will be applied), Either the product will be available at a Pick up point or we invite you to go and collect it as soon as possible.

If the product is not delivered, GEODIS France express will store it for 7 days at the nearest depot.

Maximum collection point or Pick up point times after missed delivery: After 7 days, the product will return to its original shipping location. Please do not wait until the 6th day, the collection must be done AS SOON AS POSSIBLE.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

• Refund ?
• Reshipping?

Let's avoid getting to that point, it's work and (unnecessary) costs for everyone. Yes, that's what's said!

Article 4: How a perfect delivery takes place.

4.1. I have my product delivered.

First of all, let's be courteous to our delivery people. And it's the same for you delivery people, we are nice to customers.

The delivery person will drop off your product at your doorstep.

House: on the doorstep.

Building: please be at the bottom of your building, access to the residence open to facilitate the work of the delivery person.

No deliveries will be made to your home, to your floor or via assistance to go upstairs.

However, by asking nicely and with a smile (and possibly a coffee), it is not impossible that the nice delivery person will help you... but BED REPUBLIC does not guarantee this. It is up to the goodwill of the people (and also the professionalism of the delivery person).

(Please note this is not an incentive to flirt with the staff who will deliver to you, just to be nice) - after that if you fall in love with this magnificent uniform, send us a photo of the wedding...

Access by code : please provide us with information facilitating access to your home (codes, vigilance, etc.).

By default, we deliver to your door on all our shipments .

In case of need of premium delivery, to the floor or to the room of your choice, this service is only on request. For this,

Contact :

https://www.bedrepublic.eu/pages/contact-us

4.2. I IMPORTANT: A systematic check and written reservations are obligatory!!!

MANDATORY To write something on the carrier's delivery note, MANDATORY!!!

I don't know how I can draw your attention to this even more, so it's REALLY MANDATORY!!!!

The delivery man will definitely be in a hurry, it's his job after all to deliver FAST!

And if that's the case, remember it imperatively, hop hop hop, stay there (with courtesy).

He must not leave without having you:

• Have the package checked with you.
• Have a delivery note signed – IMPERATIVE!!!!
• WRITE a reservation clearly: and this EVEN if there are no problems. Put all the necessary comments. IMPERATIVE IMPERATIVE IMPERATIVE!!!

Did you read it correctly, IMPERATIVE? Shall we go from MANDATORY to IMPERATIVE so that you understand, or shall we add another ladleful?????

If this is not the case and these conditions are not met, and you notice a problem: notify us immediately, explaining the situation clearly.

The longer you wait, the more difficult it is to prove that the carrier did not deliver correctly.

4.3. Why do I have to do this?

Because in the event of a problem or dispute, transport companies do not provide compensation for your delivery in the event of a problem if:

 

• No reservations are written on the delivery note: hence the fact of writing SYSTEMATICALLY and IMPERATIVELY (we repeat it but it is important), reservations on the delivery note so that the transport insurance is taken into account.
• If a problem is found AFTER delivery.

Carriers, even if we love them, often have the unfortunate tendency to exonerate themselves for the stupid things they do (I'm not going to make friends with the carriers, but even they admit it).

BED REPUBLIC works with reputable companies, and in the majority of cases, deliveries are made smoothly and in accordance with the rules.

But isolated cases of delivery men who slept badly (not on a BED REPUBLIC mattress) can do stupid things...

So politely hold back the delivery person if he is in too much of a hurry (and unprofessional) and make sure these points are properly executed.

4.4. If there are no problems, all that remains is to sleep well...

On the other hand, if there is a problem after delivery, don't panic: contact us and explain the problem clearly; clear and precise photos and videos are also strongly recommended.

4.5. If there is a problem, don't worry, we will take care of it.

Contact :

https://www.bedrepublic.eu/pages/contact-us

Please provide us with:

Your name and order details.

Order number.

Purchase invoice

Accurate and clear description of the problem, without making a 42-page novel in Alexandrine.

Photos (not of your cat)

Videos (even better than photos).

Please note that this is only valid for customers who have ordered directly from our site.

4.6. Delivery Tips

For delivery BED REPUBLIC recommends that you:

• Check the delivery address entered on the order form.
• Give us all the means necessary to reach you easily (telephone number, mobile, home, etc.)
• Carefully check any email, text message or call from the carrier
• To be able to receive the products on the day of delivery: a box spring is heavy and it's always better with two people...
• Carefully check the size and thickness of the bedding ordered.
• For orders including a 160x200 or 180x200 bed base, check that the bed base fits through the stairwell, elevator, doors, corridors, etc. or that you have chosen two bed bases, either 80x200 or 90x200.
• In case of absence, please contact our customer service 24 hours in advance.

Article 5. I want to track my delivery. Order TRACKING.

5.1 Important to know before you start:

A big manufacturing phase can make you feel like NOTHING is happening…

Don't be fooled, we work every day on your order. I invite you to spend a day with our manufacturing teams, making a beautiful product takes time. They really don't sit around.

Your order is put into production, made and then shipped.

5.2 The tracking number (or tracking Numbers):

It is when your order is shipped that we have the famous order TRACKING number, called in the jargon: the tracking number, or Tracking is communicated.

This tracking is provided by our carriers, once your order has left our facilities, via a tracking number.

This number will be communicated to you as soon as it leaves the factory, in the vast majority of cases with an automatic email providing this information.

This tracking number can be consulted directly:

• On our site.

Order tracking

https://www.bedrepublic.eu/pages/track-order

• On the carrier's website:

DPD:

https://www.seur.com/misseur/mis-envios

https://www.dpd.com/nl/en/receiving/track/

https://tracking.dpd.de/status/en_US/parcel/

Unofficial working links:

https://parcelsapp.com

https://www.ordertracker.com/

GEODIS:

If your order is made up of several shipments, you should consult each of the tracking numbers individually to know the progress of each of the transport flows.

https://espace-client.geodis.com/services/destinataires/#/fr/login

5.3 Sensitive delivery periods and situations:

Not every time of the year is full of good weather and working days, both meteorologically and socially.

For this, we have compiled the “most complicated” moments of the year:

• The period leading up to the end-of-year holidays (Black Friday/Christmas/post-holidays and up to mid-January): can cause significant disruptions to deliveries. The networks are saturated and often, deliveries are more sensitive, not guaranteed and fast without attention during delivery (without having the delivery documents signed).

• Summer time: everyone is on vacation in July/August, even those of us who work non-stop, and you too in most cases (unless you are an ice cream seller...) and the same goes for our carriers. The service may be slower and less efficient.

• Deliveries at specific times, to "specific" or unpopulated locations during the year: delivery companies are not necessarily used to delivering to your vacation home lost in the mountains and accessible by a snowy dirt road on December 24th (we wonder how you got there anyway), so take this into account regarding delivery times and assiduity.

All these periods are also periods when carriers hire temporary staff and subcontracting service companies, which can lead to hiccups and even delivery problems...

Article 6: One-for-one recovery.

We can in fact take back your bulky product (beyond the standard packaging dimensions of 300cm developed by express courier) for the purchase of a product with a volume and weight characteristic “equivalent” to that of the product purchased.

Any product below these characteristics must be processed by the customer, in a recycling center or collection point made available.

This recovery does not take place at the same time as the initial delivery of your product, but later, by appointment, by a specialized company.

We therefore invite you to consult the general conditions of sale for this, or the returns page.

Click here :

https://www.bedrepublic.eu/pages/condition-generales-de-ventes

Article 7: Question about delivery.

7.1. I have a problem with the delivery, or after my delivery, what should I do???

We already know, you don't like problems, it's the same for us, we hate it.

But as your friend said, that's life. And problems - unfortunately - can exist, even if at BED REPUBLIC, we do everything to ensure that there are none!

To say that there never are any would be lying to you (even if we would like to): since 2022 we have had a problem rate of around 0.62% of orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer opinions:

So you and we have to do our best to avoid having any.

7.2. What should I do if I have only received part of my order/partially received my order?

Don’t panic, this could be completely normal.

Indeed, depending on the size and your products, but also on its shipping location, each of the elements of your order may be delivered by different carriers.

Transporting a 50kg box spring is not the same as delivering a lightweight feather pillow.

They are not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same biscuits).

Example of the most common case is: I received my box spring but not my mattress.

This is NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I just received a duvet and pillow, where is my box spring?

So to explain it to you better in pictures:

Try to imagine your postman on a bicycle, who is going to deliver a pillow in his very light package...

So your long-awaited box spring, it's certain that he's not going to fit on his luggage rack...

It will be another company, with a big truck and two people who will come and deliver it to you.

Do you see it better now?

7.3 I ordered from a third party site, a reseller, a distributor, should I contact you???

NO.

And it is important to respect it.

First you must contact your reseller, we cannot "contractually" communicate with you directly.

We don't even have your information, we don't actually know you - NOT -... so it's hard to help you...

And this applies to all types of problems: delivery, quality, after-sales service, etc.

If this is the case, contact your reseller who will be your sole point of contact.

Our team will probably do what is necessary (with the reseller, not with you) to resolve your problem.

7.4. I ordered with PayPal or credit card, and I don't have any more information than that on my delivery, I block my payment, good idea?

What do you think we're going to tell you? Of course NO, it's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it will not be sent. And you block the payment, because it is not sent... the snake biting its own behind in fact.

So no, not a good idea.

On the other hand, a good idea is to simply contact us.

Contact :

https://www.bedrepublic.eu/pages/contact-us

 

7.5. My delivery of a rolled compressed mattress: what you absolutely must know, and what you absolutely must read after having a mattress delivered.

Above all, BEFORE opening a rolled compressed mattress, check CAREFULLY that everything is ok.

Because once the compressed rolled mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress is not the latest sweater in size M or L that I try to see. Beyond even hygiene, it is extremely complex to treat it logistically speaking an open and decompressed mattress.

• The size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.

• The size (which is once again important here): Check the label carefully to ensure that the size indicated is the one ordered.
• Be sure to remove any other mattresses from the existing bed or box spring.
• When ordering a bedding set, make sure that the box spring is the same size as the mattress, and vice versa.

We repeat because it is mandatory upon delivery: once opened, the mattress will be much more complex and expensive to manage logistically speaking.

This can lead to very high transport management costs.

Article 8: A return, how does it work?

So here is the delivery page - so, for returns, it's over here...

Back page

Article 9: I have a burning question, but I haven't found it .

The FAQ of course! aka frequent ask question. Or frequently asked questions.

Our FAQ page, where we have thought of many questions/answers.

Your lips will stop burning.

And you will finally know THE TRUTH (tou dou, tou dou tou tou...tadadannndadan).

FAQ page.

https://www.bedrepublic.eu/pages/faq-1

And if you haven't thought of this question, simple: write to us here, indicating: "ah you see! You haven't thought of that one..."

Article 9: The General Terms and Conditions, the sales contract.

It's over here.

Terms and Conditions Page

https://www.bedrepublic.eu/pages/condition-generales-de-ventes

You have to read them, it's always important.

Ordering with us is great, but it also means concluding a sales contract (calm down, you're not buying a house either...).

This is the case everywhere, as soon as you buy something from a serious professional (like BED REPUBLIC).

So our T&Cs can be consulted at any time.

I hope this delivery page was the best you could read, in any case we spent time on it to explain everything to you properly.