At BED REPUBLIC, we make refunds as simple and quick as possible.
Once your return is validated, you will be reimbursed according to the conditions of our policy .
What are the deadlines? What are the reimbursement methods available?
Here's everything you need to know.
How long will it take to get my money back?
Refunds are issued within 30 days of receipt and validation of the return by our logistics team. This period includes:
- Receiving your return in our warehouse.
- Verification of the condition of the returned product.
- Triggering the refund on the payment method used during the purchase.
📌 Good to know : You will receive a confirmation email once the refund has been processed.
What are the available reimbursement methods?
The refund will be made via the same payment method used when you placed your order:
- Bank card : the amount is credited back to your card within a few days after validation.
- Bank transfer : Only if the initial payment was made by bank transfer. You will need to provide a bank account number.
- Voucher : optional, if you prefer to use your refund for a future purchase on our site.
📌 Please note : for installment payments, see the next section.
Specific case: reimbursement of a payment in several installments
If you paid in installments using a financing solution, here is how the reimbursement works:
If your return concerns the entire order : we cancel the payment schedule and refund the amounts already debited.
If you return only part of the order : only the value of the returned items will be deducted from the next monthly payments.
📌 Tip : If you have any questions about your payment schedule after a return, contact our payment partner directly.
Why might my refund be refused or partial?
Your refund may be refused or adjusted in the following cases:
- Damaged or Incomplete Product : If the returned item is worn, stained, or missing accessories, a partial refund may be applied.
- Late Return : If your return exceeds the authorized period, it may be refused.
- Lack of original packaging : Depending on the product, packaging is essential to ensure a full refund.
📌 Good habit : always respect the return conditions to avoid any deduction from the refund.
Order canceled before shipping: what happens?
If you change your mind before your order is shipped , please contact us immediately. In this case:
- We cancel the order free of charge.
- The refund is made immediately .
📌 Please note : if your order is already being delivered, you will have to wait until you refuse the package to trigger the refund.
Conclusion
Refund is a simple process if all return conditions are met.
If you have any questions, our customer service team is here to help!
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
How long will it take to get my money back?
Reimbursement is made within 30 days after validation of the return and inspection of the product in our warehouse.
What are the available reimbursement methods?
- Bank card : refund to the same card used for purchase.
- Bank transfer : possible upon presentation of a bank account number.
- Voucher : if you wish to use the amount for a new order.
What happens if I paid in installments?
If you return your entire order , the payment schedule is cancelled and you will be refunded any amounts already debited.
If you return part of the order , the next monthly payments are adjusted accordingly.
Why might my refund be refused or partial?
- Damaged or incomplete product.
- Return late.
- Absence of original packaging (except exceptions).
Can I get a refund if I cancel my order before it ships?
Yes, if the order has not yet been shipped , the refund is immediate.
How do I know if my refund has been processed?
You will receive a confirmation email once the refund has been processed. If you have any questions, please contact our customer service team.
