At BED REPUBLIC, we make sure that refunds are as simple and quick as possible.
Once your return has been validated, you will be refunded according to the terms of our policy .
What are the processing times? What are the available refund methods?
Here is everything you need to know.
How long will it take to receive my refund?
The refund is processed within 30 days of receipt and validation of the return by our logistics team. This timeframe includes:
- Receiving your return at our warehouse.
- Checking the condition of the returned product.
- The refund will be triggered using the payment method used for the purchase.
📌 Good to know : You will receive a confirmation email once the refund has been processed.
What are the available refund methods?
The refund will be issued via the same payment method used for your order:
- Bank card : the amount is credited back to your card within a few days after validation.
- Bank transfer : only if the initial payment was made by bank transfer. You will need to provide your bank account details (RIB).
- Voucher : optional, if you prefer to use your refund for a future purchase on our site.
📌 Attention : for payments in installments, see the following section.
Specific case: reimbursement of a payment made in installments
If you paid in installments through a financing solution, here's how the repayment works:
If your return concerns the entire order : we cancel the payment schedule and refund the amounts already debited.
If you return only part of the order : only the value of the returned items will be deducted from the next monthly payments.
📌 Tip : If you have any questions about your payment schedule after a return, contact our payment partner directly.
Why might my refund be refused or partial?
Your refund may be refused or adjusted in the following cases:
- Damaged or incomplete product : If the returned item is worn, stained or missing accessories, a partial refund may be applied.
- Late returns : If your return exceeds the permitted period, it may be refused.
- Absence of original packaging : Depending on the product, the packaging is essential to guarantee a full refund.
📌 Good habit : always respect the return conditions to avoid any deductions from the refund.
Order cancelled before shipment: what happens?
If you change your mind before your order is shipped , please contact us immediately. In this case:
- We are cancelling the order free of charge.
- The refund is processed immediately .
📌 Note : if your order is already being delivered, you will have to wait until you refuse the package to trigger the refund.
Conclusion
Refunds are a simple process if all return conditions are met.
If you have any questions, our customer service team is here to help!
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)1 89 62 39 75 or by filling out our contact form .
FAQ
How long will it take to receive my refund?
The refund is processed within 30 days after validation of the return and inspection of the product in our warehouse.
What are the available refund methods?
- Bank card : refund to the same card used for the purchase.
- Bank transfer : possible upon presentation of a bank account statement (RIB).
- Gift voucher : if you wish to use the amount for a new order.
What happens if I paid in installments?
If you return your entire order , the payment schedule is cancelled and you are refunded for any amounts already debited.
If you return part of the order , the next monthly payments will be adjusted accordingly.
Why might my refund be refused or partial?
- Product damaged or incomplete.
- Return after the deadline.
- No original packaging (except in exceptional circumstances).
Can I get a refund if I cancel my order before it is shipped?
Yes, if the order has not yet been shipped , the refund is immediate.
How can I know if my refund has been processed?
You will receive a confirmation email once the refund has been processed. If you have any questions, please contact our customer service.
