At BED REPUBLIC, we imagine and create products to meet all your needs and made to last.
But even with all the care we take in manufacturing our products, it may happen that they do not give you complete satisfaction...
For these cases, we have put together a carefully designed return procedure . Follow the guide!
Before triggering a return
PRIORITY RULE to follow before all others: do not open your package if you are not sure of the size, color or your choice.
Why? Because a product that is still packaged is much easier and faster to return than an unpackaged product.
If you have any questions about size, color, or any other issue, please contact us before opening your package. We may have a solution for you without having to return it!
Additionally, some products require an adaptation period: mattresses, for example, require between 15 and 60 days of trial before forming a final opinion.
Detailed procedure for initiating a return
Inform BED REPUBLIC first
In all cases of return, the customer must inform BED REPUBLIC . In the absence of information, the return request cannot be processed.
Here is the information to provide:
- Name, first name, address, country.
- Phone and email.
- Order number.
- Date of purchase and invoice.
- Relevant articles.
- Reasons for dismissal.
- Possibly: photos, videos if necessary.
Eligibility requirements and restrictions
To ensure your return is processed quickly and efficiently, please ensure your product meets these criteria:
- It must be in its original packaging .
- It must not be damaged, stained or worn .
- All accessories, instructions and parts must be included.
- The return must be made within the time limits provided for in our return policy.
💡 Tip : Unsure if a return is eligible? Send us a photo and we'll quickly confirm if your item is eligible for return.
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
Can I return a product after using it?
It depends on the product. Some items, such as mattresses, are eligible for a 60-night trial , but others (bed linen, pillows, duvets, etc.) cannot be returned if opened for hygiene reasons.
How do I know if my product is eligible for return?
Check our return policy on the product page or contact our customer service. Generally, a product must be unused and in its original packaging to be returned.
Who covers the return costs?
- For a return within 14 days (legal withdrawal): the costs are your responsibility .
- For the 60-night trial offer, BED REPUBLIC covers the costs.
- In case of error on our part (incorrect product), we cover the return costs.
How do I package my product for return?
The product must be well protected in its original packaging . Add a legible label with the return number provided by our customer service.
What should I do if my package is lost during return?
We recommend using a tracking service for your package. In case of loss, keep your proof of shipment and contact us to discuss possible solutions.
How long do I have to return my product after the return has been validated?
Once your return is accepted, you generally have 14 days to ship the product. After this period, the return request can be canceled.
