Returning a product can be a quick and easy process... as long as you avoid certain common mistakes.
Did you know that simply opening your package can complicate your return? Here's everything you need to know to avoid pitfalls and ensure a stress-free return.
When you receive an order, the excitement is there! You want to unpack everything immediately . However, taking a few minutes to check certain points before opening can save you a lot of hassle if you need to return a product.
Mistake #1: Opening your package without checking the label
Before even tearing open the box, check the delivery label carefully :
Are your name and address correct?
Does the product received correspond to your order? (reference, size, color, etc.)
Is the package in good condition? (a damaged package could hide a damaged product inside)
📌 Good reflex : If anything seems suspicious, contact BED REPUBLIC customer service immediately before opening .
Mistake #2: Unpacking a compressed product without being sure of keeping it
Compressed mattresses and box springs are designed to be transported compactly. Once opened, they return to their original shape and cannot be repackaged properly.
Consequences of premature unpacking:
- Return is complicated if the product no longer fits in its original packaging.
- Higher return costs because the product takes up more space.
- Risk of damage if product is stored improperly after opening.
📌 Good reflex : If you have the slightest doubt, contact us before opening it .
Mistake #3: Testing the product without precaution
Want to try out your mattress or box spring? Great, but do it carefully!
Here are some precautions to take to ensure return eligibility:
- Keep the packaging and labels until you are sure of your purchase.
- Use a protective cover if testing a mattress.
📌 Good reflex : a product used with care is more easily accepted in return .
Mistake #4: Not reporting a problem quickly
If your product is defective, damaged or incorrect , it is essential to report it quickly.
- Take photos of the package and product upon receipt.
- Contact our customer service within 48 hours of delivery.
- Don't delay in submitting your return request!
📌 Good reflex : The faster you react, the simpler and faster your return will be .
In summary
Returning to BED REPUBLIC can be smooth and stress-free , provided you follow a few common sense rules.
Take a few minutes before opening your package to avoid any unpleasant surprises.
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
Why shouldn't you open your package immediately?
If you are unsure about the size, color, or model , it is best not to open the package . A sealed product is easier to return and guarantees a hassle-free refund.
What should I do before opening my package?
✔ Check the delivery label : does it match your order?
✔ Inspect the condition of the package : if it is damaged, take photos before opening.
✔ If in doubt, contact customer service before opening.
Why should compressed mattresses not be opened if a return is planned?
Once unpacked, a compressed mattress regains its shape and can no longer be returned in its original box . This makes returns and transport considerably more complicated.
What happens if I opened a product and want to return it?
It depends on the type of product:
- Mattresses, box springs, headboards : eligible for return within 60 nights of trial (if in good condition).
- Bed linen, pillows, duvets : non- returnable if they have been opened for hygiene reasons.
- Furniture and bed frames : returns possible if unassembled and in their original packaging
My product is damaged, what should I do?
- Take photos of the package and product upon receipt.
- Contact our customer service within 48 hours to report the problem.
- Do not throw away the packaging before validating the return .
