What if Bed Republic made a mistake with your order?

Order errors can happen, and we do everything we can to correct them quickly. What if you receive an incorrect item, the wrong size, or a different color than you ordered? Here's how to resolve the situation effectively.

Order errors may include:

• Incorrect reference sent : You received a product that does not match your order.
• Wrong color or size : The item received is from the correct range but with different characteristics.
• Missing item : One or more products from your order are not in the package.
• Product damaged upon delivery : The product received has defects or was damaged during transport.

📌 Good habit : check your package as soon as you receive it and report any anomalies quickly.

If you notice an error, contact our customer service immediately. Here are the steps to follow:

1. Take photos of the product received and the packaging.
2. Note the order number and the reference of the product received.
3. Contact our customer service department via our online form or by phone.
4. Wait for our approval before making any return.

📌 Important : Any error must be reported within 48 hours of receiving the package for prompt processing.

Depending on the nature of the error, here are the solutions we will propose:

• Immediate exchange : we will send you the correct item free of charge.
• Full refund : if you do not want an exchange, we will process the refund upon receipt of the incorrect product.
• Incorrect product return : we will cover the return shipping costs since the error is ours.

📌 Good to know : If you like the product you received and wish to keep it despite the error, contact us to see if a commercial gesture is possible .

If your package arrives damaged, here's what you need to do:

1. Check the condition of the product in the presence of the delivery person if possible.
2. Refuse the package if the product is visibly damaged.
3. Take photos and contact our customer service immediately.

📌 Tip : Mention the problem on the delivery note before signing, this will facilitate the processing of your claim.