An order error can happen, and we make every effort to correct it quickly.
What should you do if you receive an incorrect item, the wrong size, or a different color than ordered?
Don't panic! We'll explain the steps to take to resolve the situation effectively.
What types of errors can occur?
Order errors may include:
- Incorrect reference sent : you received a product that does not match your order.
- Wrong color or size : the item received is from the correct range but with different characteristics.
- Missing item : one or more products from your order are not in the package.
- Product damaged upon delivery : the product received has defects or was damaged during transport.
📌 Good habit : Check your package as soon as you receive it and report any anomalies quickly.
How do I report an error in my order?
If you notice an error, contact our customer service immediately. Here are the steps to follow:
- Take photos of the product received and the packaging.
- Note the order number and the reference of the product received.
- Contact our customer service department via our online form or by phone.
- Wait for our approval before making any return.
📌 Important : any error must be reported within 48 hours of receiving the package for prompt processing.
What solution will be proposed?
Depending on the nature of the error, here are the solutions we will propose:
- Immediate exchange : we will send you the correct item free of charge.
- Full refund : if you do not want an exchange, we will process the refund upon receipt of the incorrect product.
- Incorrect product return : we will cover the return shipping costs since the error is ours.
📌 Good to know : If you like the product you received and wish to keep it despite the error, contact us to see if a commercial gesture is possible .
What should you do if your package is damaged upon delivery?
If your package arrives damaged, here's what you need to do:
- Check the condition of the product in the presence of the delivery person if possible.
- Refuse the package if the product is visibly damaged.
- Take photos and contact our customer service immediately.
📌 Tip : mention the problem on the delivery note before signing, this will facilitate the processing of your claim.
In summary
We pride ourselves on handling any order errors with responsiveness and professionalism.
If you notice a problem with your order, contact us quickly, and we will find the best solution for you.
📞 Need help?
Our customer service team is available to assist you!
By email at help@bedrepublic.fr , by phone at +33 (0)1 89 62 39 75 or by filling out our contact form .
FAQ
What types of order errors can occur?
- Incorrect reference sent : the product received does not match your order.
- Wrong size or color : the item received is from the correct range but with different characteristics.
- Missing item : one or more products from your order are not in the package.
- Product damaged upon delivery : the item has defects or damage caused during transport.
What should I do if my order is incorrect?
- Take photos of the product received and the packaging.
- Note your order number and the reference of the product received.
- Contact our customer service within 48 hours of receipt.
- Wait for the return to be validated before sending the product.
Who covers the return shipping costs in case of an error by Bed Republic?
If the error is ours, we will cover all return and exchange costs .
What should I do if my package is damaged upon delivery?
- Check the condition of the product in the presence of the delivery person.
- Refuse the package if the item is visibly damaged.
- Take photos and contact our customer service immediately .
Can I keep the item I received by mistake?
If the error is minor (e.g., a slight difference in color), contact our customer service : we may be able to offer you a goodwill gesture if you wish to keep the item.
How will I be reimbursed if there is an order error?
Once the return is validated, you will be refunded within 30 days via the same payment method used for the purchase .
