An order error can happen, and we make every effort to correct it quickly.
What if you receive an incorrect item, the wrong size, or a different color than ordered?
Don't panic! We'll explain how to resolve the situation effectively.
What types of errors can occur?
Order errors may include:
- Wrong reference sent : you received a product that does not match your order.
- Wrong color or size : The item received is of the correct range but with different characteristics.
- Missing item : One or more products in your order are not in the package.
- Product damaged upon delivery : the product received has defects or was damaged during transport.
📌 Good practice : Check your package as soon as you receive it and report any anomalies quickly.
How do I report an error in my order?
If you notice an error, please contact our customer service immediately. Here are the steps to follow:
- Take photos of the product received and the packaging.
- Note the order number and the reference of the product received.
- Contact our customer service via our online form or by phone.
- Wait for our validation before making any return.
📌 Important : Any errors must be reported within 48 hours of receiving the package for prompt processing.
What solution will be proposed?
Depending on the nature of the error, here are the solutions we will offer you:
- Immediate exchange : we will send you the correct item free of charge.
- Full refund : If you do not want an exchange, we will refund you upon receipt of the incorrect product.
- Return of incorrect product : we will cover the return costs since the error is ours.
📌 Good to know : If you like the product you received and would like to keep it despite the error, contact us to see if a commercial gesture is possible .
What to do if your package is damaged upon delivery?
If your package arrives damaged, here's what you should do:
- Check the condition of the product in the presence of the delivery person if possible.
- Refuse the package if the product is visibly damaged.
- Take photos and contact our customer service immediately.
📌 Tip : Mention the problem on the delivery slip before signing, this will make it easier to process your claim.
In summary
We make it a point of honor to handle any order error with responsiveness and professionalism.
If you notice a problem with your order, contact us quickly, and we will find the best solution for you.
📞 Need help?
Our customer service is available to assist you!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
What types of order errors can occur?
- Wrong reference sent : the product received does not correspond to your order.
- Wrong size or color : The item received is of the correct range but with different characteristics.
- Missing item : One or more products in your order are not in the package.
- Product damaged upon delivery : the item has defects or damage caused during transport.
What should I do if my order is incorrect?
- Take photos of the product received and the packaging.
- Note your order number and the reference of the product received.
- Contact our customer service within 48 hours of receipt.
- Wait for the return to be validated before sending the product.
Who covers return shipping costs if Bed Republic makes an error?
If the error is ours, we will cover all return and exchange costs .
What should I do if my package is damaged upon delivery?
- Check the condition of the product in the presence of the delivery person.
- Refuse the package if the item is visibly damaged.
- Take photos and contact our customer service immediately .
Can I keep the item received in error?
If the error is minimal (e.g. a slight color difference), contact our customer service : we may offer you a commercial gesture if you wish to keep the item.
How will I be refunded if I make an order error?
Once the return is validated, you will be reimbursed within 30 days via the same payment method used for the purchase .
