Before initiating a return, it is essential to know which products are eligible.
Not all items can be returned, particularly for hygiene and repackaging reasons.
Here is the complete list of products you can and cannot return to Bed Republic.
Products you can return
At BED REPUBLIC, we accept returns of the following products, provided they meet certain conditions:
- Mattresses, box springs, and bed frames : must be returned in perfect condition and clean. Compressed mattresses can only be returned if they are still in their packaging.
- Beds and headboards : accepted subject to complete return with all parts and original packaging.
- Bedding accessories (mattress protectors, mattress toppers, bed legs): return acceptable if the packaging has not been opened.
- Bedroom furniture : must be in perfect condition and disassembled if necessary for repacking.
📌 Good to know : If your product falls within the 60-night trial period, you can return it even after several weeks of use, as long as it is in good condition.
Products you cannot return
Unfortunately, some products cannot be returned for hygiene or personalization reasons:
- Pillows, duvets and bed linen : cannot be returned if they have been opened, for hygiene reasons.
- Personalized items : any custom-made product cannot be returned (e.g., mattresses or beds with special dimensions).
- Damaged or incomplete products : If an item shows signs of wear or is missing an essential part, it cannot be returned.
📌 Good reflex : If you have any doubts, contact our customer service before opening or using a product!
Specific conditions for the return of eligible products
To ensure your return is processed quickly and efficiently, please ensure your product meets these criteria:
- It must be in its original packaging .
- It must not be damaged, stained or worn .
- All accessories, instructions and parts must be included.
- The return must be made within the time limits provided for in our return policy .
💡 Tip : Unsure if a return is eligible? Send us a photo and we'll quickly confirm if your item is eligible for return.
Special cases and exceptions
In certain situations, a return may be accepted under certain conditions:
- Order Error : If you received an incorrect product, contact us within 48 hours to arrange a free exchange or refund.
- Defective product : if a manufacturing defect is found, we will offer you a suitable solution (exchange, repair or refund).
- Order damaged upon delivery : take photos of the package and report the problem upon receipt for prompt action.
In summary
To avoid any unpleasant surprises, take the time to check whether your product is eligible for return before initiating a process.
Any questions? Our customer service team is here to help!
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
Can I return a used mattress?
Yes, if you are part of the 60-night trial offer and the mattress is clean and in good condition .
What should I do if my product is defective?
If you notice a manufacturing defect, contact us with photos . We will offer an exchange or refund as appropriate.
What should I do if my order was delivered with an error?
If we sent you the wrong item, we will cover the return and exchange costs .
