At BED REPUBLIC, we know that a mattress or bed base cannot be tamed in just one night.
That's why we offer you a 60-night trial period , so you can test your product with complete peace of mind.
Still hesitating? Here's everything you need to know about our " 60-night trial " offer and how to take advantage of it.
What is the 60-night trial offer?
Our program allows you to test certain products in real-world conditions, without pressure. If after several weeks you feel it's not the right choice for you, we'll arrange a free return and give you a full refund.
Which products are affected?
The " 60-night trial " offer applies only to customers in mainland France and to the following products:
- Mattresses (eligible models specified on the product sheet).
- Upholstered bed bases .
- Headboards .
- Bed frames .
- Box spring beds .
If your product is not on this list, it cannot benefit from this offer.
Why a 60-night trial period?
It typically takes 15 to 60 days for your body to adjust to a new mattress or bed base. This adjustment period is normal and recommended , as the sensations may differ from your previous sleeping habits.
Our tips for an optimal test:
- Take your time : don't rely on first impressions, let your body get used to it.
- Use your bedding under normal conditions : avoid judging a mattress after only one or two nights.
- Keep the protective cover to avoid any incident that could make the return impossible.
How do I return a product within the 60-night trial period?
If, after several weeks of trying, you are not convinced, here are the steps to follow:
Contact our customer service before the end of the 60 days following delivery .
Provide the necessary information :
1. Contact our customer service before the end of the 60 days following delivery .
2. Provide the necessary information :
- Order number.
- Name and contact details.
- Product in question.
- Reason for returning.
- Photos or videos
3. We will schedule a free collection from your home.
4. After checking the returned product , we will process the refund within 30 days.
Conditions to be met to benefit from the offer
For your return to be accepted, here are the essential conditions:
The product must not be damaged, stained or broken .
It must be located at the same address as the one where it was delivered.
It must be ready to be removed from the doorstep when the carrier arrives.
You must respect the appointment time slot set for the resumption of services.
❌ This offer does not apply to products purchased from a third-party reseller . Only purchases made directly on our website are eligible.
What happens to the returned product?
We have an eco-responsible approach: the products taken back are not thrown away .
They are recycled or repurposed through specialized associations and partners.
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)1 89 62 39 75 or by filling out our contact form .
FAQ
Which products are included in the 60-night trial offer?
The offer applies only to mattresses, bed bases, bed frames and headboards purchased in mainland France .
Do I need to keep the original packaging to benefit from the 60-night trial?
No, you can test the product normally. However, it must be in good condition, clean, and undamaged to be eligible for return.
What happens if I am not satisfied after several weeks?
- Contact our customer service to request a return.
- We arrange free collection of the product from your home.
- The refund will be issued within 30 days of receiving and verifying the product.
Why do I have to wait 15 to 30 days before requesting a return?
It takes time for the body to adapt to new bedding. We recommend a minimum of 15 days before judging the comfort of the product.
Can I exchange my mattress instead of getting a refund?
Yes! If you would like a different model, we can offer an exchange instead of a refund. Contact our customer service to see the available options.
Can I test several mattresses using the 60-night trial offer?
No, the offer is limited to one return per customer and per product . The goal is to help you choose, not to test several products successively.
